Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote Scrolling

Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out.  it doesn't matter what screen I'm on it just keeps on doing it. Is there any way someone has any information on how I can get this to stop?

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10 Replies
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Level 16

Re: Scrolling

Have you tried new batteries?

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Level 16

Re: Scrolling

Have you tried restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
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Level 7

Re: Scrolling

I am having the same problem. When I click a button to turn on the tv and get to the menu it is just scrolling and won’t stop. We have tried new batteries and rebooting the device.

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Level 18

Re: Scrolling

Look for other remotes in the room, in cushion, under a book, sounds like IR interference. 

Edmund
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Level 7

Roku is Scrolling Non Stop

My roku is scrolling non stop. I have unplugged it, reset it and I've checked the other remotes and changed batteries. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next....

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Roku Employee
Roku Employee

Re: Remote Scrolling

@Magician8220 @luckygirl47 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote Scrolling

I am having same issue. How do I contact you Danny?

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Level 16

Re: Remote Scrolling

Click on his name then "View Profile".  Look for the "Contact Me" section and "Send this user a private message".

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Level 7

Re: Remote Scrolling

Hello Dear,

since this morning my ROkU TV screen has been scrolling with no stop

i followed the steps you've suggested by it didnt work

kindly advise 

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