Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Gary-94080
Level 12

Re: Sounds keeps cutting out

I just checked and mine still says that it is up to date with the defective version 5.5 build 9 April 5, 2021.

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StreamerUser
Community Streaming Expert

Re: Sounds keeps cutting out


@Gary-94080 wrote:

I just checked and mine still says that it is up to date with the defective version 5.5 build 9 April 5, 2021.


It was just a component update most likely (though I didn't see it on any of my devices).

 

StreamerUser
Roku Community Streaming Expert

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sp01222
Level 8

Re: Sounds keeps cutting out

I don’t know if this has something to do with the Roku May 12, 10.0.0 upgrade, but a lot of frustrating things have been happening since then.  Roku had 2 or 3 upgrade fixes since May 12, but none have fixed my Roku media player app playing mkv or mp4 and having audio momentary cutoffs every 9-10 sec. This ticket is from May 19, 2021, Re:4369426

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sp01222
Level 8

Re: Sounds keeps cutting out

I have 2x4670RW…10.0.0.0 Build 4209-46 and 1x4660X Build 4209-46 Re: ticket 4369426 from May 19, 2021.

This all started from the May 12, 10.0.0 upgrade.  My Roku media Player App started having audio cutoffs every 9-10 sec on my H264 .mkv and .mp4 files.  They still play fine if I use my old WDTVLive player or my LG 43UJ6300 TV player, so this proves the problem is with Roku’s May 12th  Upgrade.  I have a few H265 files that play fine, but 95% of my library is H264.

I have wasted a lot of time trying all the audio options, restarting, resetting, powering off my roku’s, fios gig network, TPLink 11000ax router to no change.

Please have your overpaid 130k yr software engineers, according to CNN data, fix your problem.  This is getting old and maybe time to go back to cable or fios tv or something else.  You were a good thing while you lasted.  Been having problems with the sling app also, but won’t get into that.  I am about ready to jump ship.

sp01222
Level 8

Re: Sounds keeps cutting out

I have 2x4670RW…10.0.0.0 Build 4209-46 and 1x4660X Build 4209-46 Re: ticket 4369426 from May 19, 2021.

This all started from the May 12, 10.0.0 upgrade.  My Roku media Player App started having audio cutoffs every 9-10 sec on my H264 .mkv and .mp4 files.  They still play fine if I use my old WDTVLive player or my LG 43UJ6300 TV player, so this proves the problem is with Roku’s May 12th  Upgrade.  I have a few H265 files that play fine, but 95% of my library is H264.

I have wasted a lot of time trying all the audio options, restarting, resetting, powering off my roku’s, FiOS gig network, TPLink 11000ax router to no change.

Please have your overpaid 130k yr software engineers, according to CNN data, fix your problem.  This is getting old and maybe time to go back to cable or FiOS tv or something else.  You were a good thing while you lasted.  Been having problems with the sling app also, but won’t get into that.  I am about ready to jump ship.

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sp01222
Level 8

Re: Sounds keeps cutting out

I agree. I have 2x4670RW…10.0.0.0 Build 4209-46 and 1x4660X Build 4209-46 Re: ticket 4369426 from May 19, 2021.

This all started from the May 12, 10.0.0 upgrade.  My Roku media Player App started having audio cutoffs every 9-10 sec on my H264 .mkv and .mp4 files.  They still play fine if I use my old WDTVLive player or my LG 43UJ6300 TV player, so this proves the problem is with Roku’s May 12th  Upgrade.  I have a few H265 files that play fine, but 95% of my library is H264.

I have wasted a lot of time trying all the audio options, restarting, resetting, powering off my roku’s, FiOS gig network, TPLink 11000ax router to no change.

Please have your overpaid 130k yr software engineers, according to CNN data, fix your problem.  This is getting old and maybe time to go back to cable or FiOS tv or something else.  You were a good thing while you lasted.  Been having problems with the sling app also, but won’t get into that.  I am about ready to jump ship.

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StreamerUser
Community Streaming Expert

Re: Sounds keeps cutting out


@sp01222 wrote:

I have 2x4670RW…10.0.0.0 Build 4209-46 and 1x4660X Build 4209-46 Re: ticket 4369426 from May 19, 2021.

This all started from the May 12, 10.0.0 upgrade.  My Roku media Player App started having audio cutoffs every 9-10 sec on my H264 .mkv and .mp4 files.  They still play fine if I use my old WDTVLive player or my LG 43UJ6300 TV player, so this proves the problem is with Roku’s May 12th  Upgrade.  I have a few H265 files that play fine, but 95% of my library is H264.

I have wasted a lot of time trying all the audio options, restarting, resetting, powering off my roku’s, fios gig network, TPLink 11000ax router to no change.

Please have your overpaid 130k yr software engineers, according to CNN data, fix your problem.  This is getting old and maybe time to go back to cable or fios tv or something else.  You were a good thing while you lasted.  Been having problems with the sling app also, but won’t get into that.  I am about ready to jump ship.


Roku has trouble hiring/keeping their firmware/software engineers.

That being said, the issue you are referring to is a known issue, and it looks like you have already reported it to Roku directly.

All you (and we) can do now is wait for a firmware fix, and if you have access to other means/platforms of Local/LAN playback, to use them.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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sp01222
Level 8

Re: Sounds keeps cutting out

Thanks for the quick reply and it is reassuring that they are still working on the problem.  Sorry about the pay remark.  I'm just frustrated.

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