Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DocA1
Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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It seems to me that all these problems began to happen when units were updated with Ver. 9.2.0. That seems to be the only common thread for the cause of the problem. Using Occam's Razor, that would make it the cause of the problems. Just saying.

joe1959
Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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It was inferred to me that rolling back to 9.1 is NOT a permanent solution.  I.e. if there is a future update (9.3), then one might only be able to roll back to the dreaded 9.2.  So there's that...  The only hope is that any future update following the hellish 9.2 update will not have any of these problems.  Otherwise, to avoid the aforementioned, it will be necessary to unplug the device after each use to avoid forced updates.  That's what it sounds like to me, anyway.

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Cajun1
Level 8

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Thanks for all the input and advice out there. Just to be clear. The 30-minute phenomena happens to me on streaming services. Hulu, sling, YouTube TV. Those are the only ones I've used. And it also happens when I'm watching a movie that I recorded on the cloud. Any streaming service. Oddly, it doesn't happen when I'm watching Netflix. Don't know what that means but there it is. Guess I'll try unplugging it every night to avoid the update, check in here from time to time to see if there's been a fix. Thanks again.
joe1959
Level 9

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Interesting...  The 30-minute problem happened on Netflix for me...  In fact, it happened on every channel with the exception of the Roku channel.  Given the Roku channel has intermittent commercials likely under the 30-minute threshold, this led me to surmise that some algo in 9.2 was given the green light to keep streaming ROKU-channel content so long as the commercials played.  All other non-commercial entities seem to then be cut-off at the 30-minute mark, including Netflix on my player.  Strange days indeed!

Cajun1
Level 8

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Well there goes my unplug the system theory all to **bleep**. Plugged it in. Sent back to home screen twice every 30 minutes like usual. Checked the update and it tells me it is still at 9.1. Is there another system out there that I can buy to replace this one?
Cajun1
Level 8

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Oh my God. They bleeped the word h*ll. Please pay more attention to system performance and a little less attention to my language. Thank you.
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Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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I have 9.1.0 - Build 4111-28 and I have this problem on all channels.
atc98092
Level 17

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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It appears that 9.2 will resolve it. It is in slow release now, so you should be getting it soon. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hi Cajun and group. I am starting to have the same problum as before. Roku keeps going to home screen after 15, to 30 Mins. I did a reset to factory default, and it worked for about 2 weeks or so, and yesterday...POOF! it started again. Roku Needs to fix this. I am running an older Roku, so I can save bandwith data. I am a totally blind User, and my wife has to tell me what to do when the Roku Jumps to home screen. Verry frustrating for She and My self. I have been following these topics for a few weeks now, and nothing has changed. Please..Roku get on the ball!!!..FIX THIS!!!. Sorry for the bad grammer guys..I can talk better than I can type..lol. 

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Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hi Cajun1, I have the same problum on an older Roku. I use Philo, and the Roku goes to Home screen after 30 mins. I have set it back to factory defaults a few weeks ago. It worked for a while,  and it came back last night...Poof..Out of nowhere...lol. There needs to be a fix from Roku on this. I am a totally blind user, and I have to let my Wife tell me what comes up on the screen when it does it. It is verry frustrating for the both of us. It is hard to keep doing a reset with my situation as it is. I also have a roku express, but I have a data cap with my ISP. That is why I am using the older one. But i guess it really don't matter much, since I am hearing it also does it with the express. Maybe we can get a fix shortly. so blame tired of this. PLZ FIX IT ROKU!!!.

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