Wi-Fi & connectivity

[Lizjax4]

Hello, I have a Roku Express and it stopped working a few days ago. I change the Input on my tv to HDMI-2 where my Roku is hooked up and I receive a message "No signal." I've unplugged the power source and tried a new outlet and that doesn't help. I've unplugged the source to the HDMI-2 on my tv and that doesn't help. My internet is working fine and my Roku Express is linked. The batteries in my remote are fine. What else could it be?

[RokuKariza-D]

Hi @Lizjax4

Thanks for posting here in the Community.

These are the most common reasons you may not see the picture on your TV:

1. You have the wrong input (source) selected on your TV
   • You must select the input (sometimes referred to as source) that matches the one to which you have the Roku player connected.
2. The video cable is not connected properly or the cable is faulty
   • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
   • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
3. There is a problem with the TV
   • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
   • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
4. If all else fails…
   • Disconnect and reconnect all cables including the power cable.

For more information, you can visit this link: What to do if you cannot see the picture from your Roku® streaming player on your TV

Let us know how it goes!

All the best,
Kariza