Manufacturer support & warranty resources

[Steph1966]

Serial number is JA210800C58011841

model number is 100069454

this was a gift for me approximately 14 months ago. Today thick black lines across screen then app screen is prefect but it appears another set of app screens are somewhere behind the upfront ones. After a factory reset nothing will respond I am quite disappointed it’s brand new and has been a great tv so far but a tv should last more than one year.

[RokuJechealR · Accepted solution]

Hi @Steph1966,

Welcome to the Roku Community!

We appreciate you for letting us know about the behavior you are seeing with your Roku device and we appreciate the troubleshooting steps you've done so far. 

For more help and assistance with this type of issue, you'll need to get in touch with the manufacturer of your Roku TV. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can locate their support contact information here: Contacting Support for Your Roku TV - Roku Community

If there's anything else we can do to help, please let us know.

All the best,
Chel