Manufacturer support & warranty resources

[Jayers67]

I have the same problem, suspect a software upgrade. 

[remere22]

Please help!  My Roku TV has no picture but I can still hear sound.  Please help. Model number 100024699.

[RokuCarly · Accepted solution]

Hi, @Jayers67.

Greetings from the Roku Community.

Thank you for bringing this to our attention. Rest assured that I will help you contact the proper support for this. 

When facing issues of this nature, it is advisable to contact your TV manufacturer directly. They have expertise and responsibility for the player's hardware and can offer the best assistance in resolving the problem. 

You may reach them here: ONN Support

I hope you get everything sorted out soon, and I appreciate you bearing with us in the meantime. 

Best regards,
Carly