Lights & power

[drakovich]

Still having the same issue. Mother-in-law turned off the lights at the switch, and now only 1 of the 4 bulbs reconnected. I definitely am not going to buy new bulbs every time she flips the switch or we lose power. And hiding by this forum thread, this is a major flaw in the design of the bulb, along with being false advertising as the bulbs do not work as promised. How this hasn't landed in a judges lap yet is beyond me, but I do know this much: I'm taking these bulbs out and tossing them in the dump where they belong. 

[RokuCarly]

We're grateful to have you here in the Roku Community, @drakovich!

We appreciate you reaching out for support and regret to hear about the experience. No worries! We're here to find you the best resolution possible.

We have sent you a PM here for further assistance. Kindly check your inbox.

Best regards,
Carly

[Purplekitty1]

Dear Roku, you never do send that private message. So many people having the same issues, so many promises, and so little support.

The light bulb is a failed product and Roku should cut their losses and stop selling it.

[RokuJohnB]

Hi @Purplekitty1,

Thank you for keeping us posted here in the Roku Community!

We'd like to take a closer look into this issue that you're experiencing with the Roku light bulbs. Could you please elaborate more about the problem that you had?

We'll wait for your response.

Thanks,

John

[Junemoon]

This is not a solution

[RokuJohnB]

Hi @Junemoon,

A warm welcome here in the Roku Community!

We will be more than happy to assist you further with this issue that you're having with the Roku light bulb. Please try to move the bulb to a different location to determine if there is an issue with the original location.

Let us know how it works.

Best regards,

John

[wwwa]

Has anyone actually received a return or a refund? Someone from Roku reached out to me to ask some information about my purchase but hasn't responded to any messaged in 5 days.

[RokuJohnB]

Hi @wwwa,

Thank you for posting here in the Roku Community!

We want to investigate further this issue that you're having with the Roku light bulb. Kindly send us a private message here by following these steps below:

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
5. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
6. Enter the subject for the message in the Message Subject area.
7. Type the reply in the Message Body editor.
8. Click Send Message.
9. You can look for the messages you've sent in the Sent tab.

To learn more about how to send a private message, click this community link: Help: Roku Community
We'll be anticipating it!

Thanks,

John

[Purplekitty1]

At this point,  I bought 4 white bulbs about 13 months ago.  After about 5 months,  they stopped responding to the app and would no longer enter pairing mode.  I went through all of the troubleshooting steps. Turned on and off 3 times,  tried the same in another fixture, even tried on another network. Deleted and reinstalled the app, rebooted my phone, rebooted my router. Nothing worked. 

I reached out to Roku, platitudes and promises but nothing actionable. Basically your company has blown me off for long enough that the warranty expired.  I can only join the legions of dissatisfied customers posting warnings not to buy the product. 

The Power plug is fine but the light bulbs are a dismal failure.

[ahilel]

I am having the same issue.  Could you help me?