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Clr82003
Newbie

Roku Smart Plug SE will not power on.

I bought. Roku Smart Plug two days ago. The smart plug was controlling the lights on my Christmas tree.

 

My power went out today for 5 minutes.  After that, the Roku Smart Plug will not turn.  I tried to do the "power loss recovery" option in the app, but that option is not available for my plug.  

 

I waited on the online chat for a long time, but I can't get a hold of customer service. No one is responding to me in the chat.   

What can I do to fix this issue?  

 

 

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