Lights & power

[RokuERey]

Hi @blyons1,

Greetings from the Roku Community!

We see that you're seeing the same issue with the Roku Smart app crashes when setting up a sleep routine.

In addition to the information you've provided could you also share your mobile device brand/OS and the firmware version of the Roku Smart Home app?

This will help our team to take a deeper look into this.

Regards,
Rey

[blyons1]

Apple iPhone 13 Pro Max; iOS 17.4.1

Firmware Version - 1.2.1.13

[RokuERey]

@blyons1,

Thanks for the update!

I'll go forward this over to the appropriate Roku team for further investigation.

We'll make sure to get back on this thread for any updates available on this. 

Best regards,
Rey

[blyons1]

Have there been any updates on this? I have a sleep routine set that I’d like to change and every time I try the app crashes! 

[TaylorMc1]

I am have the same issue with all four of my light bulbs. All of them are updated and I have tried reinstalling the app. I have submitted two logs…

133727

133733

Has anyone found a workaround or are we waiting on Roku to resolve this issue?

[TaylorMc1]

I forgot to mention I am using an iPhone 13 Pro with IOS 17.4.1

[RokuArjiemar]

Hello! @blyons1 , @TaylorMc1,

Thanks for the follow-up,

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.

Do not hesitate to let us know if you have any additional feedback.

Best regards,
Arjiemar

[Jlesser]

Also having same issue. App just crashes

[pad16c]

I have also been having the same issue with all three of my white smart bulbs! I tried doing all of the basic troubleshooting with no success. 
Log # 127296

[RokuJessica-G]

Thanks for posting in the Roku Community, @Jlesser!

We understand that the smart home app keeps crashing while trying to set up a sleep routine. We'd be delighted to assist you.

Before we proceed, kindly try to delete the app, wait for about 30 seconds, and re-install it again. After doing so, kindly set up your preferred Sleep Routine again. 

For more information, please visit this website: How to Schedule a Custom Sleep Routine for your Roku Smart Home lights.

If the issue persists, we need to pass along this issue to our appropriate Roku team for further investigation. 

Please reply back here along with the information below.

• Log ID: From the camera, go to settings gear > support > submit log
• App version
• Make and model of the mobile phone

We look forward to hearing from you soon for an update. Thank you!

Best regards,
Jess