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JPR21
Newbie

Smart Outdoor plug not following Rules. Please fix Roku

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This smart outlet plugs are  terrible! Sometimes it follows the rule for on and off but 80 percent of time it does not work or only does on or off. So disappointed in Ruku, I have told all my friends not to waste their money on there smart plugs and outlets. I do love their streaming box, maybe they should stick to what they know. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Smart Outdoor plug not following Rules. Please fix Roku

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Hi @JPR21,

Welcome to the Roku Community!

Thank you for reporting your concern about the Roku Smart Outdoor Plug SE not following the rules you have set on your Roku Smart Home app. Don't worry, we are here to help.

Let's see if this will work for you.

Restart your smart plug:  To restart a Roku Outdoor Smart Plug SE, unplug it from the power source and then plug it back in.

Delete the Rule and set it again:

  1. Tap the pencil icon from the navigation bar 
     
  2. Select Edit rules
  3. Select the rule
  4. To delete the rule, tap Delete rule

After deleting the rule, try to add again or create.

For reference, you can visit our Roku Support article: How to use rules to automate your Roku Smart Home devices

We hope these troubleshooting steps will help you to resolve your concern.

Regards,
Riamie

Riamie D.
Roku Community Moderator

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Smart Outdoor plug not following Rules. Please fix Roku

Jump to solution

Hi @JPR21,

Welcome to the Roku Community!

Thank you for reporting your concern about the Roku Smart Outdoor Plug SE not following the rules you have set on your Roku Smart Home app. Don't worry, we are here to help.

Let's see if this will work for you.

Restart your smart plug:  To restart a Roku Outdoor Smart Plug SE, unplug it from the power source and then plug it back in.

Delete the Rule and set it again:

  1. Tap the pencil icon from the navigation bar 
     
  2. Select Edit rules
  3. Select the rule
  4. To delete the rule, tap Delete rule

After deleting the rule, try to add again or create.

For reference, you can visit our Roku Support article: How to use rules to automate your Roku Smart Home devices

We hope these troubleshooting steps will help you to resolve your concern.

Regards,
Riamie

Riamie D.
Roku Community Moderator
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