Lights & power

[taiyoko]

I have a smart bulb - white, and i had posted before about my sleep routines no longer working. It was fixed with something on they did on the back end, but now that i updated my firmware to 1.0.1.14, it's stopped working again, neither wake up nor bedtime.

[RokuJessica-G · Accepted solution]

Greetings from the Roku Community, @taiyoko!

We understand that the rules you set up with your smart bulb are not working. We'd be happy to look into this concern.

We suggest you to perform these troubleshooting steps:

• Reset the bulb: remove the bulb inside the app.
• Reset the app: sign out and refresh the app for about 60 seconds, then re-sign in.
• Reconnect to the app: re-add the bulb and set your preferred sleep schedule.

If the issue persists, we will forward this information to the appropriate Roku team for further investigation. We kindly request that you provide us with additional details to ensure we can provide the best assistance.

• Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
• Please provide us with the Log ID when this issue occurs (from the Roku Smart Home aWe apologizeAccount > Roku Support > Submit a log)

Once again, we're sorry for the inconvenience. We will keep you updated throughout the process. We hope to hear back from you as soon as possible.

Best regards,

Jess