Lights & power

[Izzy0]

I installed my led light strips and I was setting up the app to use and my screen is on the “updating Roku device” screen and has been for the last half hour, I tried yesterday and got the same thing.

[Izzy0]

Is there a phone number to call for this issue?

[RokuReynan-L · Accepted solution]

Hi, @Izzy0.

Greetings from the Roku Community!

Thanks for reaching us about having an issue updating your device. We're here to help.

Here are some steps you can try:

1. Confirm the Roku Smart Home app is up to date.
2. Sign out of the app and sign back in.
3. Power cycle the Light Strip SE.
4. Reboot your router.

If the issue persists, please let us know.

Thanks,
The Roku Community Team