Lights & power

[Hailierooot]

My smartlight color bulb is saying “light offline” anytime i try to change color i cant do anything, unscrewed it for 10 seconds, ive tried a different light fixture. Nothing is working i am extremely frustrated 

[Hailierooot]

I bought a color bulb, and when I tried connecting, we didn't have wifi, so it did not work; we have wifi now, but it will not update. I took it off the home page thinking I could reset setting it up, but now it's completely gone and I cannot get the device back on my page; this is ridiculous 

[RokuJessica-G · Accepted solution]

Hi @Hailierooot,

We understand that you're Roku Smart Bulb is showing offline. No worries, we're here to help you.

We would first recommend restarting your Roku Smart bulb by turning off the bulb manually with the light switch and then turning it back on three times to see if that helps the issue you are experiencing. We also suggest restarting the app on your mobile device using the following instructions.

1. Close the app on your mobile device
   • iOS: Swipe up (or double tap the Home button on older devices) and then swipe the app to close it
   • Android: Swipe up (or press the Recents button on older devices) and then swipe the app to close it
2. Re-launch the smart home app and try again

If that doesn't work, we would recommend trying to perform a factory reset on the Roku Smart Home device by manually removing the bulb from the app and adding it.

To add back the bulb, you can follow the steps mentioned in the following article.: How to set up your Roku Smart Bulb SE

We hope this information helps. Please let us know if you need further assistance. 

Best regards,
Jess

[Arvo]

I am having the same problem. i tried your troubleshooting steps but the light will not enter pairing mode no matter what i do. 

[liaa]

I am having the same issue. I have had these bulbs for a year and now one of them won’t reconnect. I have tried ALL of the troubleshooting options. 

[RokuArjiemar]

Hello! @liaa @Arvo,

Thank you for sharing your post in the Roku Community!

Hey there! Thanks for contacting us about your Roku Smart Bulb being offline and for trying to troubleshoot the issue. We're happy to help out!

If this is a persistent issue, please ensure that the wireless network name on your mobile device is the correct one and that the WiFi is able to accept 2.4 Ghz devices.

Thanks,
Arjiemar

[liaa]

Yes my wifi and everything is correct. One bulb is working but not the other

[RokuArjiemar]

@liaa,

Thanks for the updates,

Please be sure to check your inbox as we have sent you a private message to provide further assistance.

Thanks,
Arjiemar