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ckal523
Newbie
‎02-03-2024 06:51 AM

LED Light Strip Half Not Working

We have a brand new Smart LED Light Strip + SE, the 32.8 length.  They worked fine the first two weeks and now one of the two strips it came with doesn't light up all the way.  The first 15 inches of the second strip light up, but the rest of that strip are all out.  We've tried unplugging, plugging back in all the wires.  

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RokuTakashi
Community Moderator
Community Moderator
‎02-06-2024 06:40 AM

Re: LED Light Strip Half Not Working

Hi, @ckal523

It's our pleasure to welcome you here in the Roku Community.

We understand that you're having an issue with your Roku Smart Light Strip, and we're sorry to hear about the trouble. We'd be more than happy to assist and resolve this. We've sent you a private message here in the Roku Community since we've reached you from there. To access your inbox, kindly navigate to the upper right corner beside the "mail" icon on your web browser.

We hope to hear from you soon.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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