This is the process I was told while on support chat. I could not get it to work for me, but maybe it will work for someone else. If nothing else, it seems to be better information than the generic answers that I’ve been given so far.
The light should start blinking indicating the bulb is in pairing mode and ready for installation. If they are not blinking turn the light on for one second and off for one second, three consecutive times. when the light flashes rapidly, it is ready for set up.
To reset, connect the bulb to a standard fixture. From the ON position, please turn the light off for a second and turn it back on for a second. Now repeat this process 5 to 10 times. Once your lights blink, you are good to go.
