Issue Tracking Board

[Tommy007]

Again, ROKU, just fix it. We're all experiencing the same issues on all our Roku TVs on live tv since roku decided to change the look of that menu. This will not force us to purchase more streaming from roku. So please, just reset to the way it used to be asap and thank you

[mjrrobins]

I have already submitted this information to another moderator but here you go.

Hisense model: 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID S08C7244DMN6

Software OS version 14.1

Hisense model 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID S08C7244DMN6

Software OS version 14.1

Please use issue ID N6-094-876 to report the current issue

GC version 13.211

Software version 14.1.4 build 7709-CH

[rdrakester]

I have same issue. It started several days ago when suddenly the good didn't show the correct time but the home page did.  We have reset, restarted,  rescanned, unplugged so many times but NOTHING works.  The guide comes up if we put it on a local channel but goes back to no information when cudgel to another channel like Fox, Grit, Cozi, etc.  I'm about done with roku junk.  Something goes wrong every time there's an update. 

[rdrakester]

Guide not good, change not cudgel - stupid smart phones

[Tommy007]

[RokuRiamie-D]

Hi @rdrakester and @Tommy007,

Please provide us with the information listed above so that we can forward it to our Roku team for review.

Thank you for your understanding.

Cheers,
Roku Community Team

[Tommy007]

I just talked to roku support in chat as well and relayed the issue we're all having 

[rdrakester]

[rdrakester]

I sent info from one if my tv sets but the other one,  different  brand is doing the same.   Not a tv issue.

[RokuRiamie-D]

Thank you for providing your device information @rdrakester.

We would also like to know the following details below to further investigate the issue:

• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Your Zip Code/Area
• Affected apps

Thank you for your cooperation.

Cheers,
Roku Community Team