Issue Tracking Board

[DZITEL1]

That’s what the problem is, they updated to the new version and it hasn’t worked right since. On all 4 of my roku’s - 2 devices and 2 tv’s.

[DZITEL1]

I agree with you.

[Monkeyflesh]

The update that added a channel bar at the top is the same update that broke the guide. Now when pulling up the guide, you are positioned on the bar and all the channels have no info available. The info was there just 15 minutes ago but now when you pull up the guide it’s gone. Press the home button then go to live tv and the info is back.  Start watching a channel and 15 minutes later the info is gone again. What is the purpose of the channel bar? It’s not needed and can be found on the home page. Roku is so aggravating. 

[Monkeyflesh]

Not solved!

[Bdaum2024]

I have to keep restarting my system to get the guide working several times a day, I have checked for updates, it says there are none. But several times daily the guide displays "no information" for every channel unless I restart it. This just started happening last week. 

[Tommy678]

Reboots, restarts do not work. Channel guide goes back to no info. Diffwrent channeld shoe    no info reboot erc does not solve the continuing orobkem

[StevenCee]

Actually, I kinda like the channels across the top, however, what I hate, is that now everytime you click the left button, it involuntarily takes you to that top row!!  STOP THAT!!   We're totally capable of clicking up to any of those channels, should we actually want to see them!
Don't make our TV go where we don't want them to go!

[Plutjen]

This “No Information” has been an ongoing problem. Roku said they were going to look into it but apparently dropped the ball. Doesn’t anybody from Roku watch tv and see this problem. It happens to me all the time and has for quite some time. That along with the problem with the antenna channels disappearing from the guide altogether. About every other time I go to antenna channels they’ve disappeared  from All Channels so I have to select the All Channels, shut the power off then turn it back on, go to Home Screen and select Live TV… then I may or may not get my antenna channels. If I don’t, I do the whole process over again & cross my fingers it will work. I do this practically daily and it’s a huge inconvenience, same as the “No Information” on the guide. I don’t know why nobody from Roku can seem to fix this. It’s ridiculous! There’s hundreds of complaints on these issues and I don’t understand why nobody fixes them. Either their technicians are too lazy to bother or they just don’t care about their customers.

[Moat]

Yep - same here, for about a week now.

If watching OTA channels via the "Live TV" guide - either turning the TV on into "Live TV" and/or navigating "Home" > "Live TV" - the channel information "blocks" initially populate with the appropriate information, but within just a few minutes begin losing that same information. Within about a half hour to an hour or so, all channel information is gone - all "blocks" then displaying "No information". The only way to re-populate/refresh the blocks seems to be to click back to "Home" and re-click back into "Live TV". 

Choose your shows quickly, though, as the information sometimes seems to even disappear within seconds. In any case, yeah - it's broken. Some software change/update within the past few weeks it appears - shortly after the awful recommendation icon panel was added to the top of the "Live TV" screen. 

Roku treats its software like that zit that you just can't leave alone; the more they pick at it, the worse it gets...

...

[Jsteph1]

Still the same problem and still no fix.