Issue Tracking Board

[bratface]

When I turned on the TV today (March 11, 2025), I pressed the < button to bring up the grid BUT THERE IS NO EPISODE DESCRIPTION FOR ANY CHANNEL. I have done a system update & the info returned for a while BUT again there is NO INFORMATION!!! I can get info on whatever channel I am on at the moment by pressing the OK button, but NOT for the whole grid! What new he** has Roku tried to force on us?

This is NOT A GENERAL SETUP QUESTION BUT ROKU FORCES ME TO CHOOSE SOMETHING TO POST MY CONCERNS!

[Vinyljoy]

I have two Roku TVs in my home and just as of a few weeks ago, I believe after a recent update to channel guide is partially missing. It's a mixture of live TV listings and online channels sometimes all of them sometimes a mix of them. I find that starting/rebooting the TV helps bring them back but the listings only reach out for a few hours and then says no information again requiring me to reboot it again to get further listings and then it would say no information again. This is on two TVs which were receiving information perfectly through home 5G Internet service I've went through all my settings and gave Roku permission to do what it wants with the band with so I don't have any solutions for this problem please help it's not just my TV it's other people too my ZIP Code is 77057

[DZITEL1]

That’s what the problem is, they updated to the new version and it hasn’t worked right since. On all 4 of my roku’s - 2 devices and 2 tv’s.

[DZITEL1]

I agree with you.

[joespinach]

Words cannot express how angry and frustrated I am. We own a TCL Roku TV. When the features worked, it was great. I've just about given up on removing ads from the home screen. There used to be preview thumbnails for computer, TV, etc. Not any more. The pause/resume doesn't work for OTA programs. It WAS a good feature. Now, as we scroll the list of channels and program titles, it works briefly, then we just see No Information No Information. I come here to look for fixes for these problems. A lot of fellow Roku owners are here, hoping for answers. It doesn't happen. The Roku team asks for details, customers provide them, Roku people offer things to try, steps to take. It doesn't happen. We get temporary fixes or work-arounds. These things should simply be fixed. We should be getting software or firmware updates that FIX THE PROBLEMS.

[Monkeyflesh]

The update that added a channel bar at the top is the same update that broke the guide. Now when pulling up the guide, you are positioned on the bar and all the channels have no info available. The info was there just 15 minutes ago but now when you pull up the guide it’s gone. Press the home button then go to live tv and the info is back.  Start watching a channel and 15 minutes later the info is gone again. What is the purpose of the channel bar? It’s not needed and can be found on the home page. Roku is so aggravating. 

[Monkeyflesh]

Not solved!

[Bdaum2024]

I have to keep restarting my system to get the guide working several times a day, I have checked for updates, it says there are none. But several times daily the guide displays "no information" for every channel unless I restart it. This just started happening last week. 

[Tommy678]

Reboots, restarts do not work. Channel guide goes back to no info. Diffwrent channeld shoe    no info reboot erc does not solve the continuing orobkem

[StevenCee]

Actually, I kinda like the channels across the top, however, what I hate, is that now everytime you click the left button, it involuntarily takes you to that top row!!  STOP THAT!!   We're totally capable of clicking up to any of those channels, should we actually want to see them!
Don't make our TV go where we don't want them to go!