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Dusty1955
Binge Watcher

Re: Roku TV - OTA Channel Guide "No Information"

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Stop making sense.

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lajones72
Newbie

Re: Roku TV - OTA Channel Guide "No Information"

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When the Channel Guide shows "No Information" on all channels try selecting Home, then Live TV again. That should refresh the channel guide.

Roku software update 14.1.4 likely created this, as all 3 of my devices (2 TVs and 1 Express) are now doing it.

 

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ttflutegal
Reel Rookie

Re: Roku TV - OTA Channel Guide "No Information"

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Nevermind

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BkfAZ
Channel Surfer

Re: Roku TV - OTA Channel Guide "No Information"

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3/11/2025 @11am MST. Please "Reopen" this ongoing Issue. This "solution" treats the symptom - but not the recurring cause.

Rkwelp
Newbie

Re: Roku TV - OTA Channel Guide "No Information"

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I have 3 roku televisions from 3 different mfg's.(TCL, Insignia, and Hisense) All are losing the info in the guide after a short period of watching. Started when the large bar of suggested channels appeared which by the way I hate. I don't need anyone suggesting channels for me and it created an additional step when searching for a channel to watch. This needs to be corrected as it is your problem, not the televisions. And while you're at remove the suggested channel bar. 

Rkwelp 

Macrokr55
Channel Surfer

Re: Roku TV - OTA Channel Guide "No Information"

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Yep your solution DOES NOT work. Are you on a Roku TV?  The LED setting is the LED light on the front of the TV.  The power setting is the power saver which turns the TV off after a period of time, mine was set to 4 hours.  This issue is no information in the guide close to the channel being watched.  We have customer service, probably in the Philippines with development support in India for a company from Silicon Valley.  It’ll take a couple of weeks of meetings at minimum before India even moves towards a solution.  What did you think was going to happen?

Ldss
Channel Surfer

Re: Roku TV - OTA Channel Guide "No Information"

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Not working still  No info. Still on roku tv guide..  Hopefully will be fixed by time we get home next week..  4tv asst tv brands.  As not worked since icon added to top of tv guide in feb 2025..  need to go back to b4 you did this to fix..  this is a  I T PROGRAMING  error..

mjrrobins
Channel Surfer

Re: Roku TV - OTA Channel Guide "No Information"

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I thought I had that set like that, but did not so I set it as suggested. Same thing. Tooo bad.😑

Mpl1
Reel Rookie

Re: Live tv guide shows “no information”

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TCL Model: 50S525

Serial Number: X00100PYVJD0

Device ID: S044499YVJD0

Software/OS Version: 14.1

as for a photo I do not know how that will help you, I have described it

I have restarted the system and updated the software numerous times. 

Re: Roku Device - Channel Guide "No Information"

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Restarting the TV from the factory default seems to fix this problem.

 

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