Issue Tracking Board

[tralynn17]

Having this same issue. Did you figure out how to get it resolved?

[RokuEmmanuel-D]

Welcome, @tralynn17.

Thanks for your first post here in the Roku Community!

We appreciate you letting us know about your concern regarding the BET Plus subscription that is not working. 

Please be advised that we've already forwarded this to the appropriate Roku team for further review and investigation. We appreciate your patience and understanding in this matter.

We will surely update you if a resolution is provided.

All the best,
Emman

[Will1970]

My BET+ subscription is paid yet I still cannot watch. I keep getting an error message that directs me to the website. There is nothing wrong with my payment method. I’m able to watch on phone, but not my TV. I have also tried to reinstall the app & do a factory reset. NOTHING IS WORKING.  What is wrong? 

[RokuReynan-L]

Welcome to the Roku Community, @Will1970. 

Thanks for letting us know about your concern about having an issue accessing your BET+ app subscription. 

Please be advised that we have forwarded this to the appropriate Roku team, they are currently investigating the cause of the error.

We hope to resolve everything soon. Your patience and understanding are highly appreciated while we work to resolve the issue. Feel free to let us know if there's anything else you'd want us to address.

Regards,
Reynan

[TerrikaPitre]

Hi everyone, I need help with my BET Plus Subscription App. When I log in to the App, it says "There is an issue with your subscription payment. Please visit My.Roku.com/Subscriptions for more details". I have updated my payment method on Roku Website, and on my Roku Device, restart my Roku Device, reset my Internet Connections. I signed out of BET Plus app, signed back in again to see if that helps. I also don't have the Remove Channel on my Device and it's not showing when I press the Star * button on my Remote Control. Nothing is working for me. The only thing I could think of, is to cancel my subscription from BET Plus, and wait a while to Remove the App, reinstall BET Plus App again and sign back in again on my Roku Device.

[RokuArjiemar]

Hello! @TerrikaPitre,

Thank you for posting in the Roku Community! 

We understand that you are experiencing issues with your BET+ subscription. We are happy to help.

We have proactively forwarded your information to the appropriate Roku team to conduct a thorough investigation. We hope to provide you with a more detailed update when additional information is available.

Thank you for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Regards,
Arjiemar

[Juakedra]

I too am having the same issue. Would love to know why this is happening and when it will be fixed. Really don't want to cancel this subscription but at this point, I'm paying for something that I can't use.

[RokuArjiemar]

Hello! @Juakedra,

Thank you for your post in the Roku Community!

We appreciate you contacting us regarding the issue with your BET+ subscription not working. We are happy to help.

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

Best regards,
Arjiemar

[Price3]

So am I but I’m canceling 

[Spannnova]

I have a paid subscription wit BET plus but can scream programs. Need to talk with a              representative. Need a contact number