Issue Tracking Board

[agtowles]

I have 2 TVs and the message I get is: There is an issue with your subscription payment. Pls visit https://myroku.com/subscriptions for more details.” My credit card was charged and I can get the app on my IPad but not my TVs. This is very disappointing. 

How can I speak with a customer service rep to figure out why. I tried the power reset and that did not work. I paid for a channel that I can’t get access to. 

[renojim]

Did you visit that link?  Does it show that you have a subscription?  Make sure you're logging in with the email address that's displayed on your Roku device under Settings->System->About.

If you can get it on your iPad, it sounds like you may have a subscription directly with BET+ since, usually, subscriptions through Roku only work on Roku devices.  For account/billing support, try https://support.roku.com/contactus.

[RokuERey]

Hi @agtowles,

Thanks for keeping us posted about this.

Please be aware that we have forwarded this to the appropriate Roku team, and they are currently investigating what is causing the error. 

We'll make sure to forward an update here and let you know how things turn out.

Regards,
Rey

[MRoper316]

I’m having the same issue. It took a few minutes to work on my phone but my Roku does not show it’s been paid. I paid for this subscription through Roku. BET+ is the only one that does this. 

[RokuEmmanuel-D]

Welcome, @MRoper316.

Thanks for flagging it here in the Roku Community!

We've already forwarded your concern to the appropriate Roku team for further review and investigation. Thanks for your unceasing understanding and cooperation in this matter. 

Rest assured that we'll keep this thread posted once there is an update.

Let us know if you need more help.

All the best,
Emman

[Mila23]

I am having the same issue please correct this error

[Ssims4349]

So I paid for BET plus through Roku but I can't login on the BET plus app I get an error message saying something about payment but I see the payment went through. But here's the problem when I go to BET plus on Roku channel it's saying I need to start my subscription and I don't want to pay twice for the same service need help fast can't watch a channel that I have paid for and keep getting the run around with BET and Roku they both saying it's not on their end it's the other company I have been dealing with this for over two weeks now!!!!

[RokuEmmanuel-D]

Welcome to the Roku Community, @Ssims4349 and @Mila23.

Thanks for stopping by and letting us know about your current experience with BET Plus. No worries; we're here to help.

Please be informed that the matter has been forwarded to the appropriate Roku team for a comprehensive review and investigation. We sincerely appreciate your patience and understanding in this regard.

Rest assured that we understand the importance of this issue and are actively working on finding a solution. As soon as we have a resolution in place, we will update you regularly on this thread. Thank you for your patience and understanding.

Please let us know if you need more assistance.

All the best, 
Emman

[Eucarista1]

My Roku will not play BET+ on the device. I have updated my payment information. I have restarted my Roku. I change my password. My payment is up-to-date is still let me login is telling me to go to https://my.roku.com/subscriptions for more details 

[1970yvette]

I am having the same issue. What is going on?