Issue Tracking Board

[jenniwuttunee]

My tv was stuck in recovery loop for 3-4 weeks…I tried all suggestions numerous times and nothing worked. Finally just left it alone thinking it would not be able to be fixed. After two weeks, I turned it back on and it worked perfectly… 

[Sharicuevas]

Hi guys, my tv is less than a year old and it’s stuck on recovery mode, I have tried the restart button, different WiFi and hot spot and it just stuck in a loop, what I can do ? 

[renojim]

If it's under a year old it should still be under warranty, so you may want to contact TCL to see what they have to say.  They may just pass the buck.

Where to get support for your Roku TV™ | Official Roku Support

[spotratz13]

Make sure everyone knows that the reset button icon is not touch activated and that you have to use a pen or something to stick in the hole next to it to press the reset button.  I know that sounds stupid, but took me several attempts to realize it was not a push button.  My TV is now updated, reactivated and loading channels.  By George, I think it worked!

[blzbob]

This is absolutely crazy, I love everything roku but this nonsense is out of hand. the tv isn't under warranty anymore  and because of an update it has fried my tv. Seeing so many people having the same problems with the roku tvs is alarming and I'm really heading towards never using roku anymore even though I like the devices. 

If you're not going to take care of your customers why should anyone buy this stuff. 

Thanks for nothing Roku support

[Thrownhand]

Hello , my sons tv is stuck in recovery mode 

version c49.30R03148A

serial number x0070026AWXM

Roku TV D829X

onn. Model 100058007-CA

[RokuRiamie-D]

Hi Community Users!

Greetings from the Roku Community!

We appreciate you providing your Roku device details. We have already forwarded it to our Roku appropriate team for review. Rest assured, we'll update you once we have further information about this matter.

In the meantime, your patience and cooperation would be appreciated as we work on this issue. Thank you for your understanding.

Cheers,
Riamie