Issue Tracking Board

[RokuJharra-Q]

@Burly1 @Bman66 

Thanks for sharing your concern regarding the Fanduel app. We would like to gather more information about this issue, could you please provide the necessary details I mentioned above?

Looking forward to your prompt response. 

Roku Community Team

[Msp929]

I too am having this issue very frustrating. Please help. 

[RfB0837]

I am using the FanDuel Sports Network app

Different Software Versions:

I checked the Software Versions on my TV. All the tv' are set to check for updates daily, but the tv that is having the problem has a different version than the tvs that are working correctly.

The 1 TV with problem is Version 14.5.4 - errors when playing

The 3 TVs working properly are Version 14.5.4 - no errors when playing live games on Fanduel

[Mbdrx]

Hi.

I ended up canceling my subscription on the Roku app and getting a subscription through Amazon. 

The Amazon subscription works perfectly and the Roku app was still down yesterday. 

I called Fanduel and Roku. They said they were looking into the issue. 

[RokuRiamie-D]

Thanks for your response @RfB0837,

We'd like to take a closer look into this. Please provide us with the following:

• Roku device model, serial number, device ID (this can all be found in Settings > System > About)
• Tracker ID and Software and build version (press the Home button 5 times, followed by the Back button 5 times)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• When did this issue start?
• Picture of the TV screen displaying the error.
  

  How do I insert an image in a post?

We'll wait for your reply.

Thanks,
Roku Community Team

[RfB0837]

I misspoke in a previous post regarding software version numbers.

I have 4 Roku TVs

The TV with the problem software version is different from the other three tv's

TV experiencing the ERROR software version is 14.5.4

The 3 TVs working properly software versions are 14.1.4 (.1 vs .5 on the ERRORing TV) / I have updated the software on all 4 TVs, but the discrepancy remains

[RokuRiamie-D]

Thank you for the clarification @RfB0837.

Please provide us with the information we have listed above, so that we can further investigate the issue.

Thank you for your cooperation.

Cheers,
Roku Community Team

[RokuJharra-Q]

@Msp929 

Could you please share the details I mentioned earlier? This would greatly assist us in further investigating the issue.

Appreciate your help!

Roku Community Team

[Mbdrx]

This issue is only on the Fanduel app

[Butterflyhawk]

Issue report tracker

Model: 3600X - Roku Stick

Serial number

Software version: 14.5.4 • build 5918-

GC version: 13.3.11

Timestamp: 2025-03-16T13:10:50Z

Please use issue ID 83-107-350 to report the current issue.