Issue Tracking Board

[Mbdrx]

Still not working.

This is the 2nd game I'll miss due to this error. 

Restarted TV and Roku.

Was able to uninstall and reinstall the app.

Made no difference. 

[Bman66]

I am getting same issue and only on one TV

[Bman66]

Same problem for me. Not sure how to fix. Tried everything I can think of short of factory reset which I don’t want to do. My guess it’s an update sent to TV that messes something up with FanDuel app. All other apps working fine and FanDuel working on my other TV. This is a Roku Tv issue.

[Bman66]

John,

Tried doing this with FanDuel and they said this is a Roku issue which I believe to be Correa’s other TV not having this issue. So what to do Mr. Roku???

[RokuJharra-Q]

@Burly1 Thanks for the post!

For this matter, it is recommended that you contact Fanduel support directly and ask for further assistance with your concern.

It is important to note that subscriptions and content, such as Live TV programming on a specific app, are managed and maintained by their respective channel providers. They can guide you through the steps to operate on their app and assist you with any other concerns.

Hope this helps!

Roku Community Team.

[Burly1]

I did contact FanDuel they referred me back to Roku support. I've tried for a day to login to the FD app on Roku. It doesn't work. I've cleared cache, re-enter name and password I've been locked out of my FD account over 2x. I can get on the account using the fire sticks we have, mobile and computer. I believe the issue is with Roku. One thing the Fire stick has is 3 different ways to login.

[RokuJharra-Q]

@Burly1 

Thank you for the update. To assist you further, please provide the following information:

• Device info (Settings > System > About)
• Picture of the screen
• Tracker and GC (Home 5x, Back 5x)
• Which specific app(s) are affected? (Is this the only app affected?)

Looking forward to your response!

Roku Community Team

[Bman66]

I too and others reporting issues with FanDuel on Roku TV. Mine is TCL. It’s not a FanDuel issue as works on my other set and I can play app on phone and Air Play to TV as work around. I was with Roku specialist yesterday and after hour of customer service plus specialist I as cut off and too late to start from square 1. My guess is an update that caused glitches in some of these Roku TVs resulting issues FanDuel app. It’s recent as of last week. 

[Burly1]

I have a Roku Express 4K+ attached to a 2020 Samsung TV. I have zero issues with other apps, as of yet that I know of. I didn't take a picture of the screen, but last night when I tried to login to FanDuel it stalled and spun at the 6 point authentication page. It spins and stops. I didn't try again because that's when FanDuel will lock my account, and I have to start over again with a new password. I've deleted and reinstalled several times and cleared cache several times.

I have the FanDuel app on a Firestick attached to another TV and the login was accomplished without too much difficulty.

As community member "Bman66" has noted in his response to my post, there seems to be a glitch in the Roku FanDuel TV+ app following an update (?) because it seems others have noted a problem for a week.

If your team gets this issue with the FanDuel TV+ app fixed, give me the good news on this thread. I won't be attempting to login again because I am tired of the lock out and new password game.
 

[RokuRiamie-D]

Hi @Bman66,

Thanks for posting in the Roku Community!

We understand that you're having an issue with the Fanduel app on your Roku. No worries, we're here to help.

Please share a few details:

• Are you referring to the FanDuel Sports Network app or the FanDuel TV+ app?
• Photo of the error that you see on the TV screen.
  How do I insert an image in a post?
• When did this issue start?

We look forward to your response.

Cheers,
Roku Community Team.