Issue Tracking Board

[RokuJharra-Q]

Hey @DSaldanaYWA, thanks for the info!

To help us further, could you also try recording a short video of the issue happening?

We appreciate your patience while we look into this.

Thanks,
Roku Community Team

[DSaldanaYWA]

https://share.icloud.com/photos/073EENq1_hOs-FVK8ptzfw5kw

[RokuMaryEF]

Hey everyone,

We know some of you are having trouble with the YouTube app – it's going black during playback. 

Update 1/20: We're looking into it right now.

If you're experiencing this, could you tell us:

• Your Roku device info (DID and OS build) - found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)
• If possible, record a short video of it happening
• The YouTube app version

To improve visibility and reference, we'll mark this post as resolved.

Your info will help us fix this!

Thanks,

The Roku Community Team

[Roniluv]

Same here ith me- YouTube, Netflix and prime video goes black🔥

[RokuJohnB]

Hi @namowp2 @Roniluv,

Thanks for keeping us posted, and welcome to the Roku Community!

We will be glad to assist you even more regarding this problem you had. When did you start having this issue? What specific Roku device is this? Also, could you provide a clip of the said issue?

Furthermore, as an attempt to fix the issue, we would highly recommend the following steps below:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Remove the channel, Restart the device (Settings > System > System Restart), and add the channel.
3. Update the channel by highlighting the app and pressing the star button on your remote.
4. Restart your router.

Kindly keep us informed on what you find out.

Best,
The Roku Community Team

[km25]

I’m having the same issue. Just started yesterday. On only one Roku tv. Other works fine. Please help. I watch YouTube 90% of the time!!

[RokuRiamie-D]

Hi @km25,

Welcome to the Roku Community!

We are aware of this issue, and our Roku team is already working on it. To help us investigate the issue further, please provide us with the following information that was posted on this page by our Roku moderator @RokuMaryEF.

Thank you for your understanding. We look forward to your response.

Cheers,
The Roku Community Team

[nibbler26]

Device ID S0J734AVMLEL

Software Version 14.1

Tracker ID EL-049-167

YouTube Version 2.25 build 93

When on the YouTube start screen or playing any video the screen goes black (no audio, no video) until a button press on the remote.  

[Tinab_24]

Im having the same issue on my Son's TCL and My Hisense also. 

[RokuRiamie-D]

Hi @Tinab_24,

Welcome to the Roku Community!

We are aware of the YouTube TV's black screen issue, and our Roku team is already working on it. To help us investigate the issue further, please provide us with the following information posted on this thread by our Roku moderator, @RokuMaryEF.

Thank you for your understanding.

Best,
The Roku Community Team