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vnashsouth
Newbie

Re: Hulu Live freezing when watching via My Stuff

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I am having the same issue.  Hulu works fine with non-Roku devices.

  • Roku device model, serial number, device ID, and OS version
    Model 3941X
    Serial #:  X01600KSHNDN
    ID:  SO7P427SHNDN
    Software Version:  14.1.4, Build 7709-CR
    Tracker ID:  DN-042-825
    Hulu Version 6.91, Build 0
  • Troubleshooting steps taken:
    Have done a system reset/restart.  Have checked for Software updates.  Have logged in and out of Hulu several times.  All issues occur when watching programs under "My Stuff"

 

RokuRiamie-D
Community Moderator
Community Moderator

Re: Hulu Live freezing when watching via My Stuff

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Thank you for providing your device information @vnashsouth,

Rest assured, we have forwarded this to our Roku appropriate team for further investigation. We will update you once we have more information about this case.

Thank you for your cooperation and understanding.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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nczekai33
Channel Surfer

Re: Hulu Live Recording freezes during playback

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I did finally try on my Roku TV and one of the programs that was freezing on my Roku device in Hulu ran just fine on my Roku Tv through the Hulu app. When I checked the version of Hulu it was on 6.90 Build 0. I'm hoping the tv does not do an update to the 6.91 version since that is what my roku devices are on that are having the issues.

I did start noticing last night and again today that not all of the recordings are freezing up now. I am unable to watch any CBS program I have recorded as they freeze up and I have to go to Peacock to watch those shows. I have been able to watch some of the ABC and NBC recordings so far and they have not had any issues. Whereas Mon and Tues everything would freeze up including ABC shows, so it's very strange now how some things work and some do not. I couldn't watch any recordings the other day. Last night I watched Deal or No Deal Island, Doc, The Rookie with no issues. Today, I have watched a couple of other shows through My Stuff with no issue from MTV and ABC.

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RokuMaryEF
Community Moderator
Community Moderator

Re: [Under investigation ] Hulu Live Recordings Freezing

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Hey everyone,

Status Update (1/30)

We’re currently investigating the issue with the Hulu channel freezing during live recordings.

If you're running into this problem, we’d love to get some more info to help us out! Please drop the following details:

  • Your device model
  • OS version
  • Hulu app version
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Which specific content you’re experiencing the issue with

This will help us narrow things down faster! We’ll mark this post as solved for visibility and to help others who might be dealing with the same thing. Thanks for your patience as we work on a fix!

Cheers,
The Roku Community Team

Mary E.
Roku Community Moderator
jjdownin
Newbie

Re: [Under investigation ] Hulu Live Recordings Freezing

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Same issue for a few days.

on recorded shows, during playback

Model: C109X - Roku TV

Software 14.1.4 - build 7709-93

GC version 12.11.13

Issue ID PF-043-003

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juanitamak
Reel Rookie

Re: [Under investigation ] Hulu Live Recordings Freezing

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Model: 3820R2 streaming stick 4k

Software version: 14.1.4

Hulu app version: 6.91 build 0

Tracker ID: Roku crashes every time I attempt to get this. 

Issue occurs while watching recorded content from My Stuff. Content comes from a variety of networks: Bravo, local sports network, vh1, mtv. 

 

 

 

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cdonner70
Reel Rookie

Re: [Under investigation ] Hulu Live Recordings Freezing

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Device Model: TCL 75S435

Device Serial: X00000UFV28A

OS: 14.1

Hulu App Version: 

Tracker ID: Followed instructions on how to retrieve the Tracker ID info, but it was not successful.

H0oK3M
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leighanncarroll
Reel Rookie

Re: [Under investigation ] Hulu Live Recordings Freezing

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I'm having the exact same issue. My live TV works fine, however, when I try to play a program back from recorded programming it will play for only a couple of minutes before freezing and ultimately causing the Roku to reboot completely.

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leighanncarroll
Reel Rookie

Re: Hulu Live Recording freezes during playback

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I'm having the same issues. This is going on day two. It does not freeze if i'm watching Hulu on my computer, it seems to be a Roku issue.

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rs2718pb
Newbie

Re: Hulu Live Recording freezes during playback

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Restarting the system had no impact on the problem.  Still cannot reliably play any saved Hulu programs

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