Issue Tracking Board

[Abdul112]

@RokuArjiemar 

I’m having the same problem. I have tried everything and it still goes back to the recovery mode even after completing the updates. Could you please help me fix this issue? Here is my TV information:

version: 93F.04E12221A

Serial number: X00000J5NHC2

Device ID: S02V2135NHC2

Hardware ID: C139X

TCL model: 55S431

[RokuArjiemar]

@Abdul112,

Thank you for providing the information.

We understand the importance of this issue and will pass your concerns on to the appropriate Roku team for further investigation.

We genuinely value your patience and look forward to working together to find a resolution.

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[WelcomeHome]

Another one:

Tried reset button, says updated and restarting then goes back to recovery mode. 
version CG9.40R03324A

serial X01200GW11C3

device id S0JS632W11C3

roku tv G136X

TCL model 55S451

[RokuArjiemar]

@WelcomeHome,

Thanks for this information,

We will forward this to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated in the meantime.

Let us know if you have any other questions. We're always happy to help.

Cheers,
Arjiemar

[Dargar]

My TCL TV turned on to recovery mode, updated and is now boot looping. I can't even get it to go to recovery mode. It's a 55r617-CA model, but I can't get any of the other required info because it won't even go into recovery mode.

I have tried changing plugs and outlets, resetting everything, unplugging and using the power button to discharge extra current. None of it fixes the boot loop.

[happy_ape]

Posting this for anyone who is stuck.
This worked for me:

1. make your way to the recovery screen either from screen options of by pressing the reset pin (side of the tcl tv)
2. unpower tv for 30mins
3. turn on TV. Connect to personal mobile hotspot (Mine was an android phone)
4. complete the software update process and it should work from there

before this I tried the ethernet option and usb option .. all did not work. Roku tv did not upload the correct reboot file for my tv model. 

[Stuckinrecovery]

For the past 5 months my TCL Roku TV has been stuck in recovery mRecovery modeode I have tried all of the resets the updates the USB update I've tried all the hacks online and it keeps continuing to be stuck in recovery mode I left it unplugged for 2 months out of the five straight hoping once I plugged it back in it would work because it is a TCL I was directed to that manufacturer as opposed to Roku is there any suggestions and again I have tried all of the regular steps to get this out of recovery mode and nothing at all is working thank you

[RokuArjiemar]

@Stuckinrecovery,

Thank you for providing that information.

We will forward this matter to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated.

Let us know if you have any other questions. We're always happy to help. 

Cheers,
Arjieamr

[Itzzmee]

I'm having the same problem too!

[RokuArjiemar]

@Itzzmee,

Thank you for your post.

We are currently investigating and working diligently to resolve an issue affecting some customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar