Issue Tracking Board

[RokuArjiemar]

@Kmingus04,

Thanks for the information,

We will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Cheers,
Arjiemar

[allysa]

how do i get to that from recovery screen

[Rachelle_79]

@allysa 

[Mjallen1015]

The TV was turned off after acting up and now won't come out o of recovery mode. I've tried several times, including using another language and leaving for 24 hours to update, and unplugging it for 2+hours. I turned the internet off to everything but it. 

[RokuArjiemar]

@Mjallen1015,

Thank you for posting about the issue you've encountered with recovery mode. We're pleased to help.

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will forward it to the appropriate Roku team for further investigation. In the meantime, we appreciate your patience and understanding.

Thanks,
Arjiemar 

[WelcomeHome]

Another one:

Tried reset button, says updated and restarting then goes back to recovery mode. 
version CG9.40R03324A

serial X01200GW11C3

device id S0JS632W11C3

roku tv G136X

TCL model 55S451

[RokuArjiemar]

@WelcomeHome,

Thanks for this information,

We will forward this to the appropriate Roku team for further investigation. Your patience and understanding are greatly appreciated in the meantime.

Let us know if you have any other questions. We're always happy to help.

Cheers,
Arjiemar

[Dargar]

My TCL TV turned on to recovery mode, updated and is now boot looping. I can't even get it to go to recovery mode. It's a 55r617-CA model, but I can't get any of the other required info because it won't even go into recovery mode.

I have tried changing plugs and outlets, resetting everything, unplugging and using the power button to discharge extra current. None of it fixes the boot loop.

[Hairstonr7]

My Roku tv has had the same problem for over a month!!! Can I please request a replacement?? It’s only a year old!!

when are you going to resolve this issue?

[happy_ape]

This worked for me - First set tv into recovery mode. Unplug power for 30mins. Start the TV. Now complete the recover + software update process by connecting to mobile hotspot on my android phone. Hope this helps anyone out there. I know TCL now partners with google instead of Roku so not sure if that has to do with anything.