Issue Tracking Board

[abbeyabh]

My roku is stuck forever in the recovery mode 

will try and use your method and update here

[abbeyabh]

it did not work for me

need help

[abbeyabh]

I am facing the same issue for the entire day and have tried almost everything mentioned on the forum and youtube, nothing works.

 I tried the USB method as well but it did not work.

the tv is still stuck.

Some times I get the below screen which looks like graphics failing

[AliciaHill95]

Tried doing a network reset on my daughter’s Onn Roku TV and now it’s stuck in recovery mode. Will not updated when connected to WiFi and I tried the USB update to no avail. Please help! I don’t have the funds for a new TV!

Version EPF.04E12221A

Serial number X02000SPAXJY

Device ID SOMG60DPAXJY

Hardware ID H507X

onn. model 100012590

[abbeyabh]

I tried all the steps today but same issue.

not able to generate Tracker ID as well.

[RokuJechealR]

Welcome to the Roku Community, @Champilj1!

We're sorry to hear about the issue you're experiencing with your Roku TV, which is stuck in recovery mode. Thanks for the steps you took to resolve the issue.

In this case, we recommend trying again to perform a factory reset on your Roku TV. Here's how:

1. Locate the reset button on your Roku device, which is usually on the back or bottom.
2. Ensure your Roku TV is powered on.
3. Press and hold the reset button for exactly 10 seconds.
4. Watch for a fast-blinking light, indicating that the reset is in progress.
5. Once the light blinks at a normal rate, release the button.

 If the issue persists, please provide the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP (internet service provider), and what is the make and model of your router?

Thank you for your understanding and cooperation. We look forward to your response.

All the best,
Chel

[frenchy881]

I've been dealing with the same issue for the last 6 months. My TCL Roku TV will just randomly turn off and attempt to restart but doesn't get past the boot screen and attempts to reboot again. I've noticed that when it successfully reboots the white led status light on the bottom of the TV blinks 4 times. And more than 4 and it's stuck in a boot loop. This issue has been maddening for someone who enjoys gaming. 

[SharonJ]

Hi, my Onn Roku Tv is stuck in recovery mode as well.

version: EGC.02R01385A

serial number: X02000XRXLEX

devices ID: SOTLF44RXLEX

Roku TV: H819X

onn.model: 100058007

I've tried several things to get it out of recovery mode, but nothing, so far has worked. It was purchased August 3, 2024.

[Fierko89]

THANK YOU!!!!!!!!!!!!! My TV has ben stuck in a boot loop for the last 30 hours and it wouldn't stay up long enough to download the update when it did get to a home screen. You're amazing

[RokuArjiemar]

Hello! @SharonJ,

Thank you for the information,

We have forwarded your information to the relevant Roku team, who will thoroughly investigate the matter further. Our team is committed to working closely with you to resolve this issue quickly and effectively.

In the meantime, if you have any additional details or questions, please feel free to share them with us.

Regards,
Arjiemar