Issue Tracking Board

[abbeyabh]

it did not work for me

need help

[abbeyabh]

I am facing the same issue for the entire day and have tried almost everything mentioned on the forum and youtube, nothing works.

 I tried the USB method as well but it did not work.

the tv is still stuck.

Some times I get the below screen which looks like graphics failing

[abbeyabh]

I tried all the steps today but same issue.

not able to generate Tracker ID as well.

[RokuJechealR]

Welcome to the Roku Community, @Champilj1!

We're sorry to hear about the issue you're experiencing with your Roku TV, which is stuck in recovery mode. Thanks for the steps you took to resolve the issue.

In this case, we recommend trying again to perform a factory reset on your Roku TV. Here's how:

1. Locate the reset button on your Roku device, which is usually on the back or bottom.
2. Ensure your Roku TV is powered on.
3. Press and hold the reset button for exactly 10 seconds.
4. Watch for a fast-blinking light, indicating that the reset is in progress.
5. Once the light blinks at a normal rate, release the button.

 If the issue persists, please provide the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP (internet service provider), and what is the make and model of your router?

Thank you for your understanding and cooperation. We look forward to your response.

All the best,
Chel

[frenchy881]

I've been dealing with the same issue for the last 6 months. My TCL Roku TV will just randomly turn off and attempt to restart but doesn't get past the boot screen and attempts to reboot again. I've noticed that when it successfully reboots the white led status light on the bottom of the TV blinks 4 times. And more than 4 and it's stuck in a boot loop. This issue has been maddening for someone who enjoys gaming. 

[Fierko89]

THANK YOU!!!!!!!!!!!!! My TV has ben stuck in a boot loop for the last 30 hours and it wouldn't stay up long enough to download the update when it did get to a home screen. You're amazing

[Champilj1]

Hi Chel!

Thank you for reaching back out to me!

I just tried what you suggested and it’s still doing the same thing. Here’s the information you requested:

version: DHA.50R02482A

serial number: X0120059KLGF

device ID: S0M73299KLGF

roku TV: G504X

RCA model: RTRU4327-B-US

I did not get a tracker ID. No issue popped up and I tried the pressing the home and back button 5 times. My TV screeen just went back to the recovery mode screen. After that it asked me to select a language and next for me to connect to my WiFi. After that it asked for me to “update now” then it restarted. It went off and came back on and once it came back on it was on the recovery mode screen again that asked me to select a language to do the process all over again.

My service provider is Xfinity and the model of my router is XB7 and the vendor is Technicolor.

[RokuJechealR]

Thanks for providing us with your device information, @Champilj1!

Please be aware that I have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll be sure to post an update on this thread.

Your patience and understanding in the meantime is much appreciated.

All the best,
Chel

[RokuJechealR]

Hi @abbeyabh,

Greetings from the Roku Community!

We're sorry to hear that the issue persists after taking the suggested troubleshooting steps, and we apologize for any inconvenience this issue may have caused. That's not what we aim for.

In this case, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response.

All the best,
Chel

[brentfolk8]

Mine has done the same right after it was updated.  Can't get to any screen to factory reset.  Doesn't go past tcl Roku tv screen