Issue Tracking Board

[RokuJharra-Q]

@mjrrobins 

Thanks for getting back to us!

I just wanted to let you know that we’ve passed your info to the right team for investigation, and they’re on it. We’ll keep you posted as soon as we hear back from them.

If you have any more questions or need anything else in the meantime, just let us know!

The Roku Community Team

[tobyken]

This is NOT solved!

[Ldss]

Does not resolve problem.  All started when roku added stuff ar top of tv guide which is worthless.  Problem is a I T programing error....

[carol72]

exact same here in 63028 zip code. Geez

[possking]

Same Problem, Not solved.  Would like an update on the problem and a resolution.  Thanks

[Susang56]

I wake up to this everyday.  Can someone please help.  I'm getting ready to ditch Roku and go back to Verizon.   It's 5x as expensive,  but at least I know what's on.

[RokuRiamie-D]

Hi Everyone,

Greetings from the Roku Community!

We appreciate you for letting us know that you're having an issue with your Antenna channels on the Roku Live TV Guide which has no information. Our Roku team is already aware of this and is currently working on it.

To help us investigate the issue further, please provide us with the following:

• Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
• Your Zip Code/Area
• Affected apps

We hope to get this sorted out soon.

Cheers,
Roku Community Team

[Tommy007]

Just fix it. It's on your end, and we're all experiencing the same problem since you changed the look of live t v

[Tommy007]

Again, ROKU, just fix it. We're all experiencing the same issues on all our Roku TVs on live tv since roku decided to change the look of that menu. This will not force us to purchase more streaming from roku. So please, just reset to the way it used to be asap and thank you

[mjrrobins]

I have already submitted this information to another moderator but here you go.

Hisense model: 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID S08C7244DMN6

Software OS version 14.1

Hisense model 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID S08C7244DMN6

Software OS version 14.1

Please use issue ID N6-094-876 to report the current issue

GC version 13.211

Software version 14.1.4 build 7709-CH