Issue Tracking Board

[Mhoedt]

Roku, this has been your same lame response for over 3 years in this forum. JUST FIX YOUR SLOPPY SOFTWARE!!!  This is 100% on you. 

[Mhoedt]

I’m incredibly disappointed with the Roku platform’s terrible performance for the last month and Roku’s refusal to take responsibility for their inaction. The program guide used to work and now it doesn’t. This has gone on for years with many different tvs, just look at the forums. Fix it instead of making excuses, Roku. 

[RokuJharra-Q]

@DjwOhio Thanks for keeping us posted.

We’d like to get the info below so we can figure out what’s going on and help you sort this out.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID and GC build version when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Is this an OTA Live TV channel? If so, what is your antenna's make/model? If not, are you referring to the Live TV channel guide? 
• A photo or short video of the incident.

Thanks for your help!

Roku Community Team

[DjwOhio]

I have an 8 element bow

tie with a cm7777 HD amplifier with LTE blocking. Signal quality has/is not an issue.

Here is the info on three of the TCL/Roku devices. The others are at a different location. I will provide that info at a later date.

[Ldss]

Not resolved ...  problem started when you updated channel guide and add top row of icon to guide.  Need way to go back b4 you did change Feb 2025.  Getting tired of turning tv off and on to get guide with what's on.  The icons are worthless on guide.

[mjrrobins]

Here is the about

Hisense model 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID S08C7244DMN6

Software OS version 14.1

Using the Home 5 times and the back arrow 5 times:

ID N6-094-876 

GC Version 13.2.11

Software Version: 14.1.14 Build 7709-CH

Thank-you for looking into this. 

[mjrrobins]

Hisense model 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID: S08C7244DMN6

Software OS version 14.1

Please use issue ID N6-094-876 to report the current issue

GC version 13.211

Software version 14.1.4 build 7709-CH

[RokuJharra-Q]

@mjrrobins @DjwOhio 

We appreciate the detailed information you have provided. Any additional insights you could share would be helpful to our ongoing investigation.

• Channels affected
• zip codes/areas.
• A photo or short video of the incident.

Thank you for your help!

Roku Community Team

[mjrrobins]

Zip Code is 74429. The greater Tulsa, OK. US area

Zip code is 74429

[mjrrobins]

Also, ALL the channels OTA TV are affected.

Thanks