Issue Tracking Board

[Ted274]

this issue is happening again intermittently under latest ROKU OS on Streambar PRo.

[Staudie]

I've been have this same issue for many months now. No sounds bar! Hardwired 93Mbps. 

Model 4670X Roku Ultra

Serial YJ001S422879

VERSION 13.0.0 BUILD 24056-46

GC VERSION 11.8.15

TRACKER ID 79-272-200

Thanks!

[ham171]

Having exact same issue when fast forward any recorded show.  Its a real annoying problem

[ham171]

4670X

Yj00hv689551

13.0.0 Build 24056-46

[RokuERey]

Greetings Community users,

Thanks for keeping us posted about this issue. Please be aware that we have passed along this information to the appropriate Roku team for additional investigation.

Once more we really do appreciate your patience and understanding.

Best regards,
Rey

[MswalkSB]

I have a Roku Ultra and a Sony Bravia and have the same issue on YouTubeTV. I believe it usually happens on longer recordings… like a long sporting event (golf, soccer, football) that I’ve recorded. I tried everything with various levels of success… fast forwarding till I see the preview window works sometimes. Today I was trying to watch The Open (an 11 hour recording of golf on USA network) and none of the usual tricks worked. While watching a black screen with the spinning ring, I arrowed down on the Roku remote. Then arrowed left to the small HD icon and changed the Auto (1080enhanced) to 720p60 and boom!, the coverage started to play. After watching for about 15 minutes I did the same thing and switched it back to Auto (1080enhanced) and it just kept playing with a higher resolution picture. BTW - the 780 picture was not bad at all, I’d have watched it with that no problem but I wanted to see if I could switch back to better HD once it was going. Hope this trick works for others.

[Cook90]

Model: 4660X-ROKU ULTRA

Serial Number: YJ00G9437732

Software Version: 13.0.0 build 24056-46

YoutubeTV version web-20240717-07 RC00T

device TV(Platform-detail-0TT) ROKU/4660X/MC2/2017

[gjcnjc]

Roku Ultra 4660X, serial: YJ0091418233, device ID: CK48A9418233, OS version: 13.0.0, Build 24056-46, Channel version: 2.22, Build: 110005581

I was unable to get the tracker ID but did try about 5 different times while buffering circle was turning.  Pressing home button 5 quick times and the first or second back it just went home without any message.

fast forward would freeze but mostly when going back just clicking a few times after going forward a few times.

[gjcnjc]

reference gjcnjc posting above.  I failed to include some other info.

Roku connection speed: 90Mbps with new modem.  Previous modem Roku had connection speed 72Mbps.

Issue with YouTubeTV. 

Replaced Xfinity modem / router with new model.  Replaced cables.  Xfinity ran their checks multiple times over the past 6 months without issue and I have no throttling issues.

This freezing issue has been on going for months.  Also sometimes the program goes back to the beginning.

[LBAB]

Issue report tracker

Model: 4660X - Roku Ultra Serial number: YJ00EL132714 (CK38DE132714)

Software version: 13.1.4 . build 1510-46

GC version: 11.10.22

Timestamp: 2024-07-21T15:26:20z

Please use issue ID 14-291-806 to report the current issue.