Issue Tracking Board

[RokuJechealR]

Thanks for providing us with your device information, @ezhilan007, @ET3.

Please be aware that we have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll be sure to post an update on this thread.

Your patience and understanding in the meantime is much appreciated.

All the best,
Chlel

[Kylielauryn]

I have already performed a factory reset multiple times. It doesn’t fix the issue

[MissOtis61]

When you say set back does that mean set back to factory settings?

[Hroberts0419]

So do we all get to live with this issue until we buy new TVs because I’m having the same issue and it’s ridiculous. We shouldn’t have to do that every time we turn the tv on.

[semmelbroesel]

I just found the same issue with my Youtube app - for the second time this year!

Last time, people in this forum recommended to call Roku support since they have something they can do on their end, and after I repeated myself a number of times on the phone to them, they finally agreed to talk to their technicians, and a day or so later, it worked again. I wish I had kept notes from back then and knew exactly what it was that we are supposed to tell them ... 😞

I am quite annoyed at the audacity of Roku continuously requesting us to do a complete factory reset and losing all our data, apps, and settings, when the issue is clearly on their end!

I have found Roku support (especially here in the forums) about as close to useless as it can be.

Well, this pretty much seals the deal of me trying Google TV - thanks for making that decision easier.

[Autiecake96]

• I have been resetting my tv every time after it has went to sleep I have to reset my connection I have tried resetting the network connection, forgetting it and rejoining, and restarts.

[zexex]

I have a TCL 65S455 Roku TV, and every single day it disconnects from the wireless router. I try to set the connection back up again, and it refuses to reconnect. The only thing that helps is resetting the router, which shouldn't be necessary as every single other device I have connects to the router with no issues whatsoever. And the connection only lasts until the next day, when I am forced to reset the router again. Is there a way to permanently fix this issue? This has started happening over the past several weeks and I'm getting aggravated.

[Makkinga]

Would be super cool if I could get an update lol

[Tim_Hare]

Would the rest of you, please, post the OS version and build on your TV/device and what device it is? I believe I posted mine but here it is again: OS Version 13.1.4 build 1512-CG on a TL 55S451. I hncave tried the recommended solutions, including a TCL support suggestion to turn on 'fast start'.

I used to diagnose software issues (not on Roku though) and this changed on my TV over time so I believe this is due to a software update of some sort (maybe when "fast start" was implemented as an option?).  If we all document our software versions and devices maybe we can provide a clue to someone trying to diagnose the problem.  Also, if you can pinpoint a date when this changed on your device it might help pin down which update(s) were possibly involved.

[RokuJechealR]

Hi @zexex,

Welcome, and thanks for posting to the Roku Community!

We understand you have connectivity issues with your Roku TCL Roku TV, and we apologize for any inconvenience this may have caused.

For troubleshooting purposes, we recommend performing a factory reset from the settings menu by following the steps below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select advanced system settings
5. Select Factory reset
6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
7. Follow the on-screen instructions.

If the issue persists, provide us with the specifics such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel