Issue Tracking Board

[brittondavid796]

I have same exact problem 🫤

[xelan]

I actually did a full device reset (versus just network reset) a week ago and it did resolve the issues.  Bit of a pain setting things up again but worth not having to network reset every time I used the tv.   So anyone with similar issues.  Bite the bullet, do the full reset. 

[Ginny_]

My Onn Roku Tv updated on 9/17/24 and now it’s not staying connected to my wifi…. Again… it’s like any time the tv updates it won’t stay connected to WiFi. I went almost three months without being able to use the tv until it was connected to my hot spot. Please fix this issue with your TV’s this is getting ridiculous. 

[RokuArjiemar]

Hello! @Ginny_,

Thank you for posting in the Roku Community!

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

We've identified the problem and expect a fix in a future update.

In the meantime, we recommend performing a factory reset. Here's how:

• Locate the reset button on your Roku device, usually on the back or bottom.
• Ensure your Roku TV is powered on.
• Press and hold the reset button for precisely 10 seconds.
• Watch for a fast-blinking light, indicating that the reset is in progress.
• Once the light blinks at an average rate, release the button.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:

1. Perform the Guided Setup and activation process
2. Sign in to streaming channels that require a username and password
3. Create a 4-digit PIN and configure parental control settings
4. Perform a broadcast television channel scan (if you have a Roku TV with an HDTV antenna connected)

Thanks,
Arjiemar

[sweetwisclady]

mine either, Need help, I unplug and did it three time and changed batteries, Nothing.. My other TV works great, Please help

[nicstv]

My TV will not connect automatically since the August 1st update. everything worked fine before that.

If I go to power restart sometimes that works. Sometimes I have to go to reset the network connection. It's a pain. I rebooted the router and modem. All other internet devices are working.

[RokuArjiemar]

Hello! @nicstv, @sweetwisclady,

Thank you for posting in the Roku Community!

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

We've identified the problem and expect a fix in a future update.

In the meantime, we recommend performing a factory reset. Here's how:

• Locate the reset button on your Roku device, usually on the back or bottom.
• Ensure your Roku TV is powered on.
• Press and hold the reset button for precisely 10 seconds.
• Watch for a fast-blinking light, indicating that the reset is in progress.
• Once the light blinks at an average rate, release the button.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:

1. Perform the Guided Setup and activation process
2. Sign in to streaming channels that require a username and password
3. Create a 4-digit PIN and configure parental control settings
4. Perform a broadcast television channel scan (if you have a Roku TV with an HDTV antenna connected)

Thanks,
Arjiemar

[sweetwisclady]

I don't have roku TV I just have a smart TV no cable I just use WiFi, I have 

Roku Express 4K+ | Roku Streaming Device 4K/ Voice Remote, Free & Live TV

  It just went down three days ago. please help.

[tjarn0454]

I’m having the exact same issue! I’ve had one Roku TCL TV for 4 years and the other 2. They started having the issue at the same time together. My TCL with google is not having the problem…

[RokuJechealR]

Hi @tjarn0454,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you've experienced on your TCL Roku TV. We want to learn more about it, but we need more details.

• What is your device's OS version?
• When did you notice the issue start?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel