Issue Tracking Board

[nicstv]

My TV will not connect automatically since the August 1st update. everything worked fine before that.

If I go to power restart sometimes that works. Sometimes I have to go to reset the network connection. It's a pain. I rebooted the router and modem. All other internet devices are working.

[RokuArjiemar]

Hello! @nicstv, @sweetwisclady,

Thank you for posting in the Roku Community!

We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.

We've identified the problem and expect a fix in a future update.

In the meantime, we recommend performing a factory reset. Here's how:

• Locate the reset button on your Roku device, usually on the back or bottom.
• Ensure your Roku TV is powered on.
• Press and hold the reset button for precisely 10 seconds.
• Watch for a fast-blinking light, indicating that the reset is in progress.
• Once the light blinks at an average rate, release the button.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device and will be ready for you to complete the following:

1. Perform the Guided Setup and activation process
2. Sign in to streaming channels that require a username and password
3. Create a 4-digit PIN and configure parental control settings
4. Perform a broadcast television channel scan (if you have a Roku TV with an HDTV antenna connected)

Thanks,
Arjiemar

[sweetwisclady]

I don't have roku TV I just have a smart TV no cable I just use WiFi, I have 

Roku Express 4K+ | Roku Streaming Device 4K/ Voice Remote, Free & Live TV

  It just went down three days ago. please help.