Issue Tracking Board

[ezhilan007]

Chel,

Thanks for the response. What is the expected time to fix this?

I did try factory reset already. still the same issue.

[RokuJechealR]

Thanks for the response, @ezhilan007.

We are doing our best to get back to you soon. We do not have any details to share at the moment, but once more information is available, rest assured that we'll post an update to this Community thread.

We appreciate your patience and understanding while we investigate this issue.

All the best,
Chel

[steveinca]

Hello – Little background. I bought a Phillips ROKU TV around the 1st of the year. It’s not used daily as it’s in my home office. The problem is since it was new, it keeps losing wifi/internet connection. Whenever I turn the TV on, the main screen says it’s not connected. I correct this by either establishing a new connection, which will only last until the tv is turned off, or by going into the system settings, then power, and doing a restart. The restart will usually connect the tv to wifi/internet, even though the check for connection will just spin as long as it let it.  This TV was under $200.00 so I didn’t expect it to be the best thing out there, but I would hope for something a bit more reliable than this. Are there any fixes for this problem? I’ve tried everything suggested in the community forum, and nothing lasts.

[RokuReynan-L]

Hi, @steveinca.

Welcome to the Roku Community!

We understand that you're having trouble connecting your Roku TV to your internet. We'd be happy to help.

Here are some troubleshooting steps you can try:

1. Power Cycle your device.
2. Restart your router.
3. Rest your network on your Roku TV by going to Settings > System > Advanced system settings > Network connection reset > Reset connection.
   Note: Before doing make sure you know your WiFi credentials. 
   After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.
4. Connect your Roku TV to your mobile hotspot.
5. Factory reset your device: Home > Settings > System > Advanced system settings > Factory reset > Factory reset everything.

Furthermore, you may also visit this support article on how to fix internet errors and issues on your Roku streaming device

Let us know if the issue persists.

Regards,
Reynan

[RokuReynan-L]

Hi Community Users,

We appreciate you reaching us here in the Roku Community!

We want to let you know that performing a Factory Reset on your Roku TV may resolve the issue you are experiencing.

Here are the steps:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Factory reset
6. Select Factory reset everything
7. Follow the on-screen instructions

You may also use the physical button on your Roku TV. It is located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paperclip. It will appear similar to one of the following:

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

After a successful factory reset, your Roku device will restart in the same state as a factory-new device.

Furthermore, you may also visit this support article on how to system restart or factory reset your Roku streaming device

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[Jeremy10]

Everytime I turn off my Roku tv and I turn it on. The WiFi immediately disconnects and I have to reconnect it everytime. The WiFi doesn’t disconnect while it’s on, only if i turn it off. I was wondering how I can fix that?

[mmtj1619]

I have a device where we have to unplug the tv each time it powers off.  I wish we didn’t have to do that.  But once it’s plugged back in it connects back to the internet without having to do anything else.  I would love to not even have to unplug it each time.  Hope this helps 

[SFOWLER]

Seems like I too have similar issues with wifi. It was working fine but about 6 months to maybe a yr now when I turn the TV on I have to go into system settings-power- system restart to get it to reconnect to wifi. Before it got this bad it was about 3 months of just having to research for my network and it would then reconnect. This is a 32 inch Roku Tv. I have had this tv for about 7 yrs. Bought new at time. I have tried the low power mode, quick start mode, wifi booster both in same room and next room, putting tv in straight sight of router with all bedroom doors open, and a new router. Nothing worked. It is getting really sad we pay hundreds of $ to get just 7-10yrs out off. Next time you buy divide that cost by 10 and that's how much you will be paying a yr for it. 

[pwceng17ine]

I learned my lesson, no more cheap Chinese televisions!

[steveinca]

Just a follow up. Per an earlier email that I sent, the problem was only corrected by doing a "Factory Reset Everything". This corrected the problem for a few days. Yesterday evening we had a 15-20 minute power outage which of course caused our internet to fail. Since this power/internet outage the original issue has again returned. The TV loses wifi connection whenever the TV is turned off. So it seems I can either do a complete "Factory Reset Everything" each time we have a power or internet glitch or each time I turn on the TV I can go into settings > system > power > system restart in order to get the Roku working. Not exactly what I was hoping for, but at least I have a couple options to actually be able to use the TV.