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Dlebersole
Newbie

Jvc roku tv disconnects daily from wifi

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I have 6 roku tvs and devices in my home and only the JVC roku tv is having problems with wifi.  I can clear the cache the tv restarts and connects but has to be done again after power off.  This just started happening within the past month.  All other roku tv's are working fine.

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Reggie82
Newbie

Re: Have to restart TV to reconnect WiFi

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I have done both and still saying not connected. 

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renojim
Community Streaming Expert

Re: Jvc roku tv disconnects daily from wifi

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This may fall under the "Known issue":

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

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Willslady
Newbie

Connection issues?? Tcl 55" connecting to net while off

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I've recently gotten a tcl roku smart TV 55" 

 

While my TV is OFF it is still connected to the internet. What can I do to solve this? While off its using my internet. 

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RokuCarly
Community Moderator
Community Moderator

Re: TCL Roku tv disconnected from network every time its turned on!

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Thank you for posting here in the Roku Community, @MzPatterson!

We appreciate you for bringing this to our attention.

Rest assured that we will coordinate this with the team for further investigation. With this being said, kindly provide us with additional information such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Internet service provider

We'll be looking forward to your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
RokuCarly
Community Moderator
Community Moderator

Re: Have to restart TV to reconnect WiFi

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Greetings from the Roku Community, @Reggie82, @Willslady!

Thank you for letting us know about this. We'd be more than happy to coordinate this with the appropriate team for further investigation. With this being said, kindly provide us with additional information such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Internet Service Provider

We'll be looking forward to your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
KenZie2
Newbie

Roku TV does not connect to Wifi.

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My Roku TV will not connect to WiFi unless I unplug it from the wall outlet and plug it back in.  If I turn the TV on it doesn’t connect to WiFi unless I renter all password information.  Unplugging it is easier than always entering the password information. It has been this way for the last two months. Any help is appreciated.

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renojim
Community Streaming Expert

Re: Roku TV does not connect to Wifi.

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See if the following thread applies:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

Instead of unplugging it, can you just perform a "Check connection" under Settings->Network or a "System restart" under Settings->System->Power?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Hmrsjr
Newbie

Onn Roku Tv WiFi Issue factory resent completed multiple times

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We are having an issue with out ONN Roku as well. We did a factory reset but it won’t stay connected to the internet. Works fine on all other devices (Sony, TCL, VIZIO, Apple TVs, and multiple other devices) but this ridiculous onn tv won’t stay connected. We can’t go more than 5 minutes watching anything without it freezing and saying the internet is no longer connected. 

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dikgabrown
Reel Rookie

Re: Have to reconnect to the internet every time the device powers on

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You have not resolved my problem after several months and the promise to escalate it to a higher level of technical assistance. Please tell me what I can do at this point.

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