Issue Tracking Board

[dickless]

Join the club. My advice to you is just get rid of the Roku because obviously its not going to get fixed.

anything Roku tells you to do to fix the problem is not going to work and they know it. What ever REAL issue is with Roku they are not talking so I think it must be a fatal error in the software that cannot be fixed otherwise it would have been fixed 3 years ago when these same identical complaints started being posted 

Do yourself a favor and wash your hands of Roku and move on to another streaming venue. I did and its not driving me nuts any longer.

[ziclownoleander]

Seriously this has been a problem for three years and they won't fix it at all? That's so **bleep**ed up. I barely have enough money to pay rent let along getting a new TV, if I had known this would happen I wouldn't have bothered with this piece of garbage in the first place 😫

Thanks for your input, I'll probably just start saving for a new one and hopefully I'll be able to replace it within the year

[BDCT2024]

I have the exact same issue.  My TCL Roku is 6 years old and has been great, up until this past week.  I have done everything that is listed.  Every time I turn the TV off, it loses wifi connection.  I am thinking it is a device problem. Everything else i have is working fine regarding my strong wifi connection.  Any advice would be appreciated.

[RokuTakashi]

Hi, @BDCT2024 

Greetings, and welcome to the Roku Community.

We appreciate you bringing this to our attention. Kindly be advised that our team is aware of the issue, and it is currently being investigated. 

To assist us in investigating this matter further, please provide the following information (if possible):

• Internet Service Provider (ISP): Who do you get your internet service from (e.g., Xfinity, Spectrum)?
• Router/Modem Brand & Model: What brand and specific model of router and modem do you have?
• Roku Device Details:
  • Model (e.g., Roku Streaming Stick+ 4K)
  • Serial Number
  • Device ID
  • Software OS/Version (You can find this information under Settings > System > About)
• Tracker ID: When the connection drops, press the Home button 5 times followed by the Back button 5 times quickly. This will generate a Tracker ID. Please provide this number if possible.
• What troubleshooting steps have you taken so far to try to resolve the issue?

Once the details we requested have been collected, they will be forwarded to the appropriate Roku team for further investigation.

We hope for your response regarding this matter.

Best wishes,
Kash

[BDCT2024]

So pleased to see your response and interest in resolving this problem.  I might add, that when I try various techniques to reconnect the TV with wifi, it works.  But once I turn off the TV, it disconnects from wife.

ISP is Xfinity

Router: Motorola 16x4 DOCS 3.0 Cable Modem Plus AC 1900 Router Model MG7550

Roku Device: TCL Roku TV 4K HDR 6 Series 55R617, Hardware ID 7120X, 

Serial Number: YSOOLP058266

Software Version: 13.00 - build 24062-30

Device ID: FV283L058266

Tracker ID: 66-217-422

[RokuTakashi]

Hi, @BDCT2024 

Thanks for keeping us posted.

We appreciate you providing the requested information. It will be very helpful to our appropriate Roku team, which is currently investigating the issue to resolve it. We'll provide an update in this thread once the Roku team has resolved the issue.

Your patience and understanding are greatly appreciated in the meantime.

Best wishes,
Kash

[Jkamien]

I have a similar issue. The problem just started after several years. I have 4 TCL Roku TVs and this is the only one exhibiting this issue. Do I have to do a cold restart and would that fix it?

TCL Roku TV

Software v. 13.0.0

Build 24062

after I turn it off for a while (not unplug and I have the quick start feature On), it doesn’t find or remember the network. I have to reset network connection from the Advanced System settings. Then it quickly finds my wireless metwork and everything is back to normal 

[mcarrcpa]

How is this a solution? Just asking questions is not a solution?

[Suze417]

I’m having to go through the steps to restart power every time I turn tv on, due to losing internet connection. Fast start is already on and is not making any difference 

[BDCT2024]

Takashi, Curious is you have any resolution to this?  Or possiby some potential ideas?   It is becomming very annoying trying to manage this.  Is this a device issue or a software issue?  I would appreciate some help here.