Issue Tracking Board

[Jkamien]

I have a similar issue. The problem just started after several years. I have 4 TCL Roku TVs and this is the only one exhibiting this issue. Do I have to do a cold restart and would that fix it?

TCL Roku TV

Software v. 13.0.0

Build 24062

after I turn it off for a while (not unplug and I have the quick start feature On), it doesn’t find or remember the network. I have to reset network connection from the Advanced System settings. Then it quickly finds my wireless metwork and everything is back to normal 

[mcarrcpa]

How is this a solution? Just asking questions is not a solution?

[Suze417]

I’m having to go through the steps to restart power every time I turn tv on, due to losing internet connection. Fast start is already on and is not making any difference 

[BDCT2024]

Takashi, Curious is you have any resolution to this?  Or possiby some potential ideas?   It is becomming very annoying trying to manage this.  Is this a device issue or a software issue?  I would appreciate some help here.

[amoore_ca]

HI,  I have the same issue. 

When I turn off my Roku with the red power button on the remote and then turn it back on, my wireless Internet connection is gone. When I try to use the "Network-Set up connection-Wireless" option, it simply spins (with the "Wireless scan" box open and "looking for wireless networks") trying to find my router (which it never does). My current solution is to go to "Settings-Power-Restart" and once it restarts it then sees my router and automatically connects....I have to do this every time I power on my Roku.

TCL model = 58S450R-CA

Hardware ID = G165X

Software version = 13.0.0 - build 24062-CG

Thank you

[Mike22250]

I have 3 other connection and they are fine going back and forth.I depart Roku via select source,all ok reapply source 3 to go back to Roku it says no signal.unplug stick rep lug in and it works

[RokuTakashi]

Hi, Community users.

Thanks for your follow-up on this issue.

Please be advised that our team is working on a fix, as we are aware that Roku TVs and other Roku devices have been affected by the issue. 

An update will be provided in this thread once we hear back from the appropriate Roku team.

We hope for your patience and understanding.

Best wishes,
Kash

[PCB3rd]

 I am still having to system restart every time I go to watch as well. It has just become routine for me to cut the TV on and then do a system restart for the TV to reconnect. For those hoping for a fix from Roku. I would not hold my breath at this stage. It looks like they have no idea what is causing the issue and I doubt very seriously they will be able to fix it

[knottkvance]

I've been having the same problem on both of my TCL Rokus for weeks! Please help.

[BDCT2024]

OK, maybe this will help some of you.  Evidently, this Roku Tech Site is not helping me / us right now.  I called the TCL Roku Tech Support line 877-300-8837 and they were very helpful.  Was on the call for about 45 minutes.  They had me run through various trouble-shooting methods.  Most of which, I already did.  Where we ended up is that they think the problem is a defective wifi card in the TV.  When I goolged that, a lot of others had the same problem.  

With all of that being said, it seems like the best way to resolve this is to buy a Roku stick.  We just have to reset all our apps.  I definetly am not happy that this TCL TV has a defect in it.  A lot of others complained as well.

If Roku Tech Support has another solution, I am eager to hear it.