Issue Tracking Board

[morgan7333]

This happens to me to, about to take this tv back. Ive tried every trouble shooter and nothing fixes it. I think its the brand of tv. Everything else has no issue.

[RokuTakashi]

Hi, @morgan7333 

 Thanks for posting here in the Roku Community.

We understand that you're having trouble connecting your Roku TV to the internet, and we're sorry to hear about the trouble this has caused you. We're here to assist. What specific troubleshooting steps have you already performed? Also, when did you first encounter the issue, was there an update? Further, have you tried connecting to a mobile hotspot?

With more details referring to the issue, we'll be able to assist you further.

Best wishes,
Kash

[RokuJechealR]

Hi @Normdeb72,

We appreciate the response!

Please note that a few recent network connection problems have been reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK BUT CAN NOT CONNECT
  Some router updates have changed the router's security setting from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n security.
  
  
• ROKU CAN NOT FIND LOCAL WIFI NETWORK
  Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz WiFi band turned off, leaving only the 5 GHz band operational. Devices with single-band WiFi radios, notably Roku Express and Premiere models (but not Express 4K models), and many other single-band devices, can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
  
  If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku via Settings > System > System restart (for Roku TV it's Settings > System > Power > Restart) will allow the connection to be re-established.

If you need to make configuration changes on equipment supplied by your internet provider but have no access to its settings, you may request your internet provider to make the changes.

All the best,
Chel

[Andy488]

Why is it taking forever to turn on the TV? It should INSTANTLY hook up to the Internet and STAY hooked up like my phone. I shouldn't have to go through a hundred steps!

[RokuJechealR]

Hi @Andy488,

Welcome, and thanks for posting to the Roku Community!

We understand that you are having an issue with your Roku device. We would like to know more about the problem you've been experiencing so we can offer you some help.

Refer to these questions to better identify the issue you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• How long have you been experiencing this problem?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

With more information, we'll be able to assist you further.

All the best,
Chel

[Dreamnest3]

I am having the same issues. Roku gives a message that it has lost internet connection yet every other devices is fine.  The issue is with Roku not the internet.  How do we fix this.

[MrXxx]

To anyone with this issue, please just invest the few dollars it costs for a simple Ethernet cable and hook it up. I don't promise this will eliminate every and all internet connectivity issue, but it WILL eliminate NEARLY all of them 

EDIT: If your router doesn't support enough Ethernet ports, just purchase an Ethernet switch. they're in the neighborhood of lower $20's and will offer you enough expansion for hardwired LAN to suit most people's purposes. I use two, both of which add ten more ports (each using two router ports). This set up has virtually eliminated ALL Wi-Fi issues. Just Google "Ethernet switch." It'worth the effort and minimal expense. Trust me or don't. It's up to you.

[renojim]

@MrXxx, you're missing one important point - not all Roku devices have an Ethernet port and not all that don't support a USB Ethernet adapter.  Not to mention, most homes aren't wired with Ethernet to every room.  But I agree, if at all possible, use an Ethernet cable.  🙂

[RokuJohnB]

Hi @Dreamnest3,

Greetings from the Roku Community, and thanks for keeping us posted!

We understand you are having a problem with the Roku device since it disconnects from your Wi-Fi. We're happy to assist you further. Please check if the router allows disabling DFS, or you may reach out to the internet service provider for additional help.

Hope you'll find this info useful. Let us know in case you still have any concerns.

Regards,
John

[Bullwinkle68]

You don’t.  ROKU used to be a great product.  I joined the forum to see if I could fix mine for the same problem.  
it’s a software glitch, first reported on this forum OVER A YEAR AGO. After many attempts by rebooting, restoring to original state and starting over with no success and getting a run around from support, I’ve decided to return it for a refund and buy another brand. 
it’s a shame.  ROKU USED TO BE THE BEST !