Issue Tracking Board

[neanderthal77]

How do I factory reset if the 30 second holding of the reset button doesn't work (it only recovery resets)?

Thanks.

[RokuEmmanuel-D]

Hi, @neanderthal77.

Welcome to the Roku Community!

We understand that you wanted assistance in factory resetting your Roku. We want to take a closer look at your concern.

Since it is stuck in recovery mode after reset, to help us understand your concern and lay the best resolution, kindly give us the following details:

• What Roku Device/ TV do you have?
• Please provide the serial number of the Roku Device/TV.

Meanwhile, for more detailed knowledge, you can visit this support article: How to system restart or factory reset your Roku streaming device.

We look forward to hearing from you and looking closely into this issue.

All the best,
Emman

[RokuJechealR]

Hi @NazhaeS,

Welcome, and thanks for posting to the Roku Community!

We appreciate you bringing this to our attention regarding the issue you've been experiencing with your Roku TCL TV and the troubleshooting steps you took to resolve the issue.

Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. We do not have any details to give at this time, but once more information is available, we'll update this Community thread.

We're hoping for your patience and understanding as we work on the issue. This thread will provide an update on further developments in the investigation.

All the best,
Chel

[neanderthal77]

Hi!  Thanks for replying! 

The device ID is S0EHR00D219H

Serial # X00700LD219H

Roku TV D305X

onn. model 100058007

[RokuEmmanuel-D]

Thanks for the additional information, @neanderthal77.

We will pass this forward to the relevant team at Roku for a thorough review and investigation. 

We hope to get everything sorted out soon and appreciate you bearing with us.

Please let us know if there's anything else we can do to assist you further.

All the best,
Emman

[tech_helper]

Hello. My TV is a Hisense model 40H4G. It was last working on June 6, 2024.

The factory reset was attempted two times without success. Both times it defaults to the clock screen and the TV is not operational.

These are the firmware details immediately after performing the factory reset and before completing the setup.

After factory reset

These are the firmware details after completing the setup and the most recent update.

Current state - Issue tracker

Can the firmware be rolled back to when it was last working?

[youandme]

I have tried everything. I have done the factory update with the usb 5 times it always goes back to purple screen. Prior to the update i tried all the tricks like pressing the home button 5 times then rewind  then pause then ff then pause ETC. I have tried EVERYTHING for the last two weeks. Im at the point of throwing out this LTC Roku to the garbage and buying another tv that will not be a ROKU anything. This has stressed me out totally

[RokuJanadeeK]

Hello @youandme,

Thank you for keeping us updated on this. We understand that you're having issues with your Roku TV. We appreciate the precise details you have provided and the troubleshooting steps you have taken to try to fix the issue.

Rest assured, the appropriate Roku team is aware of the issue. To help the team better assess this issue, could you provide the following details?

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[Karma0016]

Roku 55R6+

Was stuck in an endless "installing final updates", so I rebooted it. Now I can't get pass recovery mode because as soon as it restarts, I just get stuck in the final updates thing again. Have tried so many things and nothing has worked to fix it.

[brandemcdaniel]

tv went into recovery mode. we have followed all steps to update software via flashdrive and wireless. the flashdrive works all the way up until the last step and then the 6-digit response code comes up invalid every time!