Issue Tracking Board

[AaronPowell]

1. Roku device model, serial number, device ID, and OS version (Found in Settings > System > About).

• Device Model - 100012585
• Serial # - X01200WEW5J7
• Device ID - S0MA300EW5J7
• OS Version - 12.5.5 - build 4174-DJ

1. Channel version/build: Select the channel on the Home screen and press the * button to find this information.

• Roku Photo Streams - Version 1.53 build 2126287271

1. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed.

• I followed the instruction on this several times and it did not bring up a TRACKER ID at all 

[Bgreer81]

Channel version/build: v 1.55 build 137337596

[Alfredo59]

Serial # YJ001N378576

Device ID: 045981378576

OS Version: 13.0.0 build 24056-46

Tracker ID: ID 76-215-836

[Alfredo59]

[RokuERey · Accepted solution]

Hi Community users,

Thanks for keeping us posted along with the information.

We believe that this has been resolved. We would recommend trying to access it again or reporting back here if the issue persists.

Thanks,
Rey

[Stang12]

Thank you

[Oldroll]

Thank you for your suggestion. I'll try using the Roku Photo Stream. If the issue continues, I'll let you know and provide any extra details that could help your team address it.