Issue Tracking Board

[M6r6ci6]

It seems like all of these comments are from yesterday (5/29)  that’s exactly when I started noticing mine looking all weird and skinny!! Roku pls update us when you can 😕

[JCP4]

The same thing is happening to me too. It just happened all of a sudden. Please fix or help us to fix Roku. All my photo ratios are normal and the tv is fine. It’s within the app. It has to be. All photos are stretched and narrow. 

[LLL89]

It is doing the same thing on our Photo stream. The vertical photos look the worst. But distortion is also on many landscape photos. Almost all of our photos look distorted. 

[RokuERey]

Greetings Community users,

We really appreciate you keeping us posted about this issue, and we're sorry for the inconvenience. We'll keep this thread updated on how things are going.

Thanks for your patience!

Regards,
Rey

[Clink]

Same here. There is 2 out of 20 that did not change. ?  Please Roku we need a fix. 

[saraanne1832]

1.) 

2.) Version 1.55 build 1373375962

3.) Issue ID 1K-215-713

[Djsquared]

Model: 3930x roku express

Model # x00400U9FH4X

ID: S00829A9FH4X

VS. 12.5.5 BUILD 4174-AE

TROUBLESHOOT: ID4X-215-743

[amormom]

I too am having this problem. I could not send a photo of it BUT the problem is the same! How long till this will be fixed? 

[plwilds]

1) Roku ONN Model 199133204, Serial Number X0120041D7VH, Device ID S08A7371D7VH, Software Version 12.5.5 build 4174-CT

2) Channel Version 9.3 build 10

3) Issue ID VH-215-750

When I go into the report tracker it says Model G801X - Roku TV but when I go to Settings System about it gives the model number as listed in item number 1 above.  I wanted to provide both just in case.  Thank you. 

[Phooper2002]

4660rw  roku ultra

yj009j851356

cs4899851356

os  13.0.0 build 24056-46  

tracker 24056-46