Issue Tracking Board

[RokuMaryEF]

Hello Community users,

If you're encountering the "Connecting.. This may take a minute" message on your Roku TV, we're sorry for any inconvenience this may be causing you.

Update: To address this issue, we recommend using your remote control to follow these steps: press the Home button (five times), followed by the Back button (five times).

Previous Update:

You can also try the following steps with your remote control: press the Home button (five times), then the Up button, followed by pressing Rewind (twice) and Fast Forward (twice). This should trigger an automatic restart of your Roku device.

If the issue persists, we suggest performing a factory reset. Here's a step-by-step guide to help you through the process:

1. Locate the Reset Button: Find the reset button, typically located on the back or bottom of your Roku device.
2. Ensure Your Roku Device is Powered On: Make sure your Roku device is turned on.
3. Press and Hold the Reset Button: Firmly press and hold the reset button for about 10 seconds.
4. Wait for the Factory Reset: Continue holding the reset button until you see an indicator light blinking rapidly, indicating the factory reset process has begun.
5. Release the Reset Button: Once initiated, release the reset button.
6. Wait for the Reset to Complete: The factory reset may take a few moments. Once finished, your Roku device will restart and return to its factory settings.

Another troubleshooting step is to perform a system restart on your Roku TV by unplugging the power cord from your Roku device for at least 10 seconds before plugging it back in.

If the issue persists after trying these steps, please let us know. Feel free to provide any additional information that could assist our team in resolving this problem.


Best regards,
Roku Community Team

[MxCreant]

so this is happening to me right now. I have no way of changing my Wi-Fi connection because it doesn’t get past that front screen. I can’t even get to settings to turn off the Wi-Fi

[RokuElmer-H]

Hi, @MxCreant!

Welcome to the Roku Community!

We have seen your post about the problem you are having with connecting your TV to your WIFI network. We appreciate the time you have taken to let us know about this issue, and were always here happy to help. One potential solution is to reset your TV by unplugging it from the wall outlet for at least 15 seconds.

Additionally, after doing this troubleshooting, you do have the option to use a Mobile hotspot to establish a wireless connection. You can refer to this support page on how to use a Mobile or Personal hotspot.

• For Apple OS: How to use a Personal Hotspot
• For Android: How to use a Mobile Hotspot.

If the issue persists after completing this step, we recommend contacting your TV manufacturer for further assistance. How to contact the TV manufacturer.

Let us know if you have any other concerns or if you'd like to start a new thread for different issues.

Thanks,
Elmer

[imunger]

none of this works. I've tried pressing the reset button, reset the phone, the router, had the tv unplugged for 5 minutes, and still the Connecting... screen. Please help!

[imunger]

So Koku, please add this to the solution for the connection issue. The only way to resolve this is to do a factory reset by pressing the button on the tv for 10 seconds. 

[HERIII]

I've turn my tv off by pressing and holding the on/off button on the tv (not in the remote). I've unplugged my tv from the power on the wall for one minute. I make sure that the wi-fi were fixed in 4.5G. And finally I've connected my tv thru an ethernet cable and the issue keeps going on. So. What can I do? Because the only thing that the tv allows me to do is turn it off or on and up and down volume. 

[Taraw15]

My TV is doing the same and I have followed all of the above ways to try to fix this. Nothing is helping. Can we please get a resolution to this issue?

[cmtd]

My has been doing it for the last four hours. 

I have unplugged the TV.  Unplugged the router turned everything back on.  The message continues.

[Tom00]

Had the same issue happen today as well.

There is a reset button just below the AV composite inputs. Held it until the screen turned off.

Had to do the roku setup again and sign back into all my apps. Not ideal but the thing works again.

Guessing roku botched an update for their product. 

[surly]

it’s April 2024. i have had my sharp roku tv for a couple years. no issues at all. nothing has changed in my home. same router, wifi, etc.  

i watched netflix two nights ago and when i turned the tv back on yesterday, it just displayed the message “connecting…this may take a minute” .  i did all the usual stuff - unplug it, router, etc. it’s been over 24 hours. i’ve searched several forums online and no one has a solution for this. i have not seen one post that has a successful resolution to this problem. 

the only thing that works on the tv is on/off and volume. cannot use arrows. 

is it a hardware issue and my tv is fubar?