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RokuAustin
Community Manager
Community Manager

[SOLVED] Roku TV - OTA channels may not be showing up

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Update

We believe this issue is now resolved, and customers should see their OTA channels again. Please perform a TV restart from the Settings menu by navigating to Home > Settings > System > Power > Restart.

Thank you for your patience!

-------------

We are aware that some people may not see their OTA channels.

First, try restarting your TV, which will solve this for most Roku TVs. Restart your TV from the Settings menu by navigating to Home > Settings > System > Power > Restart.

We are working to push out an update that will fix the issue for everyone. Thanks for your patience.

Happy Streaming!

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RokuMary-F
Community Moderator
Community Moderator

Re: [SOLVED] Roku TV - OTA channels may not be showing up

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Hi Community users,

We believe that the problem has been resolved, and customers should be able to view their OTA channels once more. Kindly go to Home > Settings > System > Power > Restart in the Settings menu to restart your TV.

We will be closing this discussion now as we believe that most, if not all, of consumers have resolved this problem.

If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

We're going to mark this post as solved and lock the thread. Thanks to everyone who reported this and for your patience while we worked with the channel partner to find a resolution.

Happy Streaming!

Roku Community Team

Mary F.
Roku Community Moderator

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74 REPLIES 74

Re: [FIXED] Roku TV - OTA channels may not be showing up

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Ours still is not fixed. We followed all the instructions listed above, and our local channels are not there. Can anybody help or direct me how to get help from Roku?

RokuAustin
Community Manager
Community Manager

Re: [FIXED] Roku TV - OTA channels may not be showing up

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@Chilly_willy wrote:

Ours still is not fixed. We followed all the instructions listed above, and our local channels are not there. Can anybody help or direct me how to get help from Roku?


Thanks for letting us know. Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.

Thanks!

Happy Streaming!

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George351
Newbie

Re: [FIXED] Roku TV - OTA channels may not be showing up

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THE PROBLEM IS NOTT FIXED...IT JUST HAPPENED AGAIN....I AM GETTING VERY FRUSTERATED ....Grrrr.

 

sdphillips
Reel Rookie

Re: [FIXED] Roku TV - OTA channels may not be showing up

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Thank you!!

RokuAustin
Community Manager
Community Manager

Re: [FIXED] Roku TV - OTA channels may not be showing up

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@George351 wrote:

THE PROBLEM IS NOTT FIXED...IT JUST HAPPENED AGAIN....I AM GETTING VERY FRUSTERATED ....Grrrr.

 


Hi @George351! Thanks for your report! Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.

Thanks!

 

Happy Streaming!

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Leeman1te
Newbie

Re: [FIXED] Roku TV - OTA channels may not be showing up

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Alan9
Newbie

Re: [FIXED] Roku TV - OTA channels may not be showing up

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I work for a small cable provider with analog coaxial tv and have a dozen customers with this issue after the digital streaming upgrade to LiveTV yesterday. I factory reset a few, scanned for channels and signed back into the roku accounts. One asked me if I wanted to stop future upgrades and it seemingly worked, but a few other reverted back. Now, as a temporary fix, I had reset to a non-smart tv setup by skipping the wireless smart features. Hope you fix this soon.

hejlikg
Newbie

Re: [FIXED] Roku TV - OTA channels may not be showing up

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Still not fixed, What is the problem ? I have been dealing with this issue all day.

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Teemoc
Newbie

Re: [FIXED] Roku TV - OTA channels may not be showing up

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I’m trying to personalize my screensaver on my TV and I can’t do it. It won’t let me

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