Issue Tracking Board

[RokuAustin]

Update

We believe this issue is now resolved, and customers should see their OTA channels again. Please perform a TV restart from the Settings menu by navigating to Home > Settings > System > Power > Restart.

Thank you for your patience!

-------------

We are aware that some people may not see their OTA channels.

First, try restarting your TV, which will solve this for most Roku TVs. Restart your TV from the Settings menu by navigating to Home > Settings > System > Power > Restart.

We are working to push out an update that will fix the issue for everyone. Thanks for your patience.

[Chilly_willy]

Ours still is not fixed. We followed all the instructions listed above, and our local channels are not there. Can anybody help or direct me how to get help from Roku?

[RokuAustin]

---

@Chilly_willy wrote:

Ours still is not fixed. We followed all the instructions listed above, and our local channels are not there. Can anybody help or direct me how to get help from Roku?

---

Thanks for letting us know. Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.

Thanks!

[George351]

THE PROBLEM IS NOTT FIXED...IT JUST HAPPENED AGAIN....I AM GETTING VERY FRUSTERATED ....Grrrr.

[sdphillips]

Thank you!!

[RokuAustin]

---

@George351 wrote:

THE PROBLEM IS NOTT FIXED...IT JUST HAPPENED AGAIN....I AM GETTING VERY FRUSTERATED ....Grrrr.

---

Hi @George351! Thanks for your report! Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.

Thanks!

[Alan9]

I work for a small cable provider with analog coaxial tv and have a dozen customers with this issue after the digital streaming upgrade to LiveTV yesterday. I factory reset a few, scanned for channels and signed back into the roku accounts. One asked me if I wanted to stop future upgrades and it seemingly worked, but a few other reverted back. Now, as a temporary fix, I had reset to a non-smart tv setup by skipping the wireless smart features. Hope you fix this soon.

[hejlikg]

Still not fixed, What is the problem ? I have been dealing with this issue all day.

[Teemoc]

I’m trying to personalize my screensaver on my TV and I can’t do it. It won’t let me