Issue Tracking Board

[RokuAustin]

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@hejlikg wrote:

Still not fixed, What is the problem ? I have been dealing with this issue all day.

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Hi @hejlikg 

Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.

Thanks!

[Victoria718]

This was not my issue and it is not resolved.  It is a roku RCA television.  Their customer service is the worst I have ever dealt with.  

The Roku screen comes on if I turn it on manually but the remote does not click to the various choices.  I have restarted it and that has no effect. 

[RokuAustin]

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@Victoria718 wrote:

This was not my issue and it is not resolved.  It is a roku RCA television.  Their customer service is the worst I have ever dealt with.  

The Roku screen comes on if I turn it on manually but the remote does not click to the various choices.  I have restarted it and that has no effect. 

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@Victoria718 

Can you unplug your TV from the wall for a moment, plug it back in, and perform an antenna rescan? If the issue continues, please grab a Tracker ID and post a photo of that screen here for our engineering team.

Thanks!

[lita1]

Mines is working now, but I don't know for how long. I did the re-start, then did channel search and now I have my live TV. I don't know if this is permanent. 

[dhb1]

1. Channels are fixed but now I can't get the picture and channel management menu when pressing star *🌟 

[Kcpippy]

I cannot even get to HOME, so no fix here.

[lita1]

I am not familiar with the star. I don't use it.

[Kcpippy]

And I’ve unplugged…still nothing.  

[Tk68]

I went to manage channels to edit and the OTA channels showed up