Issue Tracking Board

[RokuTakashi]

Hi @Bjisblsd2,

Welcome to the Roku Community!

Thanks for sharing this information with us, and we'd like to know more about how we can assist you. For us to better understand the issue, what channel are you trying to subscribe from? In addition, are you directly subscribed to that channel or through Roku Pay?

The information you provide will help us assist you further.

All the best,
Kash

[austinrobinson]

Call Paramount 1-888-274-5343 and choose technical support by hitting "2". It was fixed in 2 min. None of the Roku fixes work

[Disappointed82]

Are you all ever going to fix the Paramount plus/Showtime issue…for so many people to have the same problem and the only suggestion is to contact Paramount is such a cop out. Roku is the problem. So why can’t y’all fix it. Showtime will work on my phone but not on the Roku TV, so it’s not a Paramount problem. Even though a lock still appears on the Showtime shows, when you type them in the search, it will pop up and you’ll be able to watch and even download episodes you’d like to watch. The issue must have to make the news before it’ll be fixed.

[Wyteria]

I have the bundle but I can’t view the locked shows 

[RokuJechealR]

Hi @Wyteria,

Thanks for your first post in the Roku Community!

We appreciate you bringing this to our attention about this bundle channel that you can't access. Would you mind giving us more details about the issue you've experienced? Are you getting an error code or message? Where are you trying to view the channel on the standalone channel or under The Roku Channel?

With more detailed information, we will be able to assist you further.

All the best,

Chel

[Philipneumann]

There's no way to contact the provider and this is an issue that ROKU created. I paid for the channel through ROKU (which I will never do again). This is a problem that ROKU needs to fix immediately. 

[Annoyed_1]

I am having the exact same issue. Cant watch anything on the channel and cant remove it.

[RokuAustin]

@Annoyed_1 @Philipneumann @Wyteria @Disappointed82 

This is a Newly Reported Issue. 

What does that mean?

Newly reported issues mean that usually this issue is not widespread and we are still gathering information to help solve the issue. If the issue is a channel-facing issue, then we will work with the channel partner to help solve the issue.

Let us know...

• Are you experiencing this issue, too? If you had previously reported this issue, is it still happening?
• Please describe what you're seeing. Let us know which subscription tier you have, and if you are unable to view content on Paramount+ or Showtime or both. Let us know if you're seeing a locked icon or any other error message.
• Let us know your Roku 4-digit model number along with your Device ID (both found under Home > Settings > System > About).

Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates.

[Puzzled_in_PA]

I've been a Showtime subscriber (through Roku) since December 2021. This evening, in an attempt to watch my Showtime live feed on my Roku Streaming Stick (Model - 3820, both Showtime East and Showtime West), the expected content (Showtime Boxing) never loads and also never shows an error message. The display simply shows a black screen with a perpetual spinning wheel (until I stop the process). No Showtime live content.

My Roku's channel's main screen does indicate that my Showtime account will be transferred to Paramount+ by August 22, 2023. To me, this indicates that I should still have normal access to my Showtime account until the transfer date, at minimum. Please advise.

To ensure my security, I'd prefer to share my Roku Steaming Stick's Device ID in a private chat (when/if necessary).

Thank you.

[RokuAustin]

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@Puzzled_in_PA wrote:

I've been a Showtime subscriber (through Roku) since December 2021. This evening, in an attempt to watch my Showtime live feed on my Roku Streaming Stick (Model - 3820, both Showtime East and Showtime West), the expected content (Showtime Boxing) never loads and also never shows an error message. The display simply shows a black screen with a perpetual spinning wheel (until I stop the process). No Showtime live content.

My Roku's channel's main screen does indicate that my Showtime account will be transferred to Paramount+ by August 22, 2023. To me, this indicates that I should still have normal access to my Showtime account until the transfer date, at minimum. Please advise.

To ensure my security, I'd prefer to share my Roku Steaming Stick's Device ID in a private chat (when/if necessary).

Thank you.

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@Puzzled_in_PA Thanks for your response. You may be able to reach out to Paramount and have them reset your account.

Contact Paramount here. Then, choose "Technical Issues" and "Problems Signing In," then scroll down until you see "Still Need Help?" and from there you'll see multiple contact options. 

Please update us and let us know if they're able to solve the issue or not.