Issue Tracking Board

[Nickfk]

Saw an update came out today, 13.0.0 build 24048-C2 by still have the same error with Netflix. 

[cjd2404]

Model 4802X - Roku Ultra

Serial: X01000RH3LR2

Device: S0DA241H3LR2

O/S: 13.0.0 Build 24048-C2

Netflix: 5.2.130096002  Mar 11,2024

Tracker: R2-186-855

[dpolitop]

Same problem. Roku obviously has an issue with these Ultras. Please advise when an update fix will be issued or going to return to Amazon. Thank you.

Roku 4802X

13.0.0.24048_5.2.130096002

RKU-480NA-X010007HDD0S

NETFLIX 2019.1.7.0

ID 0S-187-039

[FiveCatNight]

Same issue here: just bought this ultra a couple weeks ago and resubscribed to Netflix this week.  Did all the things, nothing has worked.

Model: 4802X -Roku Ultra

Serial number: X01000JAF8TH (S0DA241AF8TH)

Software version: 12.5.5 build 4174-C2

GC Version: 11.4.29

Timestamp: 2024-50-10T00:27:05Z

Issue ID: TH-187-227

[dhodgson]

I can confirm, I have the same problem with my Roku Ultra 4802R. (Long time Roku user here, I upgraded tonight to the newest model.)

Roku Ultra: S/N X01000TULLTE
Device ID SODA241ULLTE
S/W os 12.5.5 build 4174-c2

Issue tracker: GC version 11.5.29, TE-187-565

Netflix app: 5.2 build 120096022

[dpolitop]

@RokuERey @RokuJohnB @RokuJechealR 

Good morning, can anyone provide a status update today? Other than gathering information from community members?

Not being able to stream Netflix is def a 1st world problem; just want to know if this is an easy fix days away or if i need to return the device. Thanks.

[bjlyon615]

What’s going on?  Did Roku rewrite their software in an attempt to resolve the Netflix issue?  If so, that may be why my Voice Remote Pro that I use with my Roku Ultra stopped being able to turn my LG TV  on or off and it won’t allow me to adjust the volume.  I paired it again but when it gets to the step where it asks if you can still hear music, it can’t seem to find the proper code. Now I have to use two remotes again.  I’m already having to switch between my Roku Streambar where Netflix still loads but I had to buy the Roku Ultra so that I could get YouTube.  The remote to the Streambar works just fine but not the one to the Roku Ultra.  I’m starting to lose faith in Roku.  I sure hope they can fix these problems.

[zemanel]

Same issue, wouldn’t have bought an ultra if I had known, will return it next week if it’s still not solved by then.

4802X - Roku Ultra
12.5.5 build 4174-C2

GC: 11.4.29

ID 1R-188-810

Netflix version: 5.2.120096022

[MurphTuck]

Not at all, contacted tech support and they had no solutions, other than what I already had done.  Supposedly they are escalating the problem.  From what I have been reading here. this is a known problem and has been going on for a while with no solution.

frustrating for a unit that is a day old.

Still haven't heard back from them

[Rascalz]

model 4802X-Roku Ultra, serial # X0100002GSDP, device ID, SODA2432GSDP, software version 12.5.5 build 4174-C2, Channel version 5.2 build 120096022, tracker ID DP-189-591, You have had this problem long enough to either resolve it, stop selling this defective product, or to issue a free return label for a refund to be issued.